Community Outreach Liaison

Duties and Responsibilities

• Build, nurture, and cultivate relationships with individual seniors and business-to-business partnerships to generate new member opportunities.
• Meet and exceed defined monthly, quarterly, and annual enrollment goals and center growth targets.
• Meet with seniors and groups in their homes, workplaces, and places of worship to share about CCMC’s ability to meet their care needs.
• Cultivate strong relationships with community members (e.g., social workers, senior housing managers) and external partners (e.g., health plan agents, brokers) to keep CCMC as their top provider choice when referring seniors.
• Partner with community officials, businesses, and senior outreach programs to develop events to grow member base.
• Ensure brokers and payer agents are invited to community events to ensure assignment.
• Track results of various events to refine approach over-time maximizing impact.
• Engage new members through and beyond their first appointment to impact retention and serve as a liaison to resolve patient issues, as needed.
• Answer basic questions related to benefits coverage and claims information.

Qualifications / Education / Licenses

• A bachelor's degree in marketing, Business Administration, or a related field or an additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis.
• A minimum of four (4) years of successful sales experience.
• A minimum of three (3) years business-to-business experience preferred.
• Experience working with seniors a plus, as is a general understanding of Medicare Advantage.
• Relevant sales experience with establishing and maintaining relationships with business and vendor partners.
• Experience in tele-sales to input sales data into a computer while on the telephone with a customer.
• At least 2 years of business-to-consumer (B2C) marketing, outside sales or community outreach experience.
• Experience presenting to all audiences including public and senior management.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Able to work core business hours, Monday – Friday, 40 hours, overtime, weeknights, and weekends, when required.
• Insured with dependable vehicle and current driver's license.