Community Outreach and Constituent Specialist

Position Summary

As a member of the External Affairs Department at UHP, the Community Outreach and Constituent Service Specialist serves as a primary bridge between Urban Health Plan (UHP), community stakeholders, and New York City agencies. This role advances UHP's mission to improve health outcomes and reduce disparities by increasing visibility of UHP services, strengthening community partnerships, and addressing social determinants of health.

Minimum Qualifications

• Associates Degree in Communications, Liberal Arts, Public Administration or related field with 3 years of related experience with community outreach within healthcare.

• Experience working with Medicaid and underserved populations preferred.

• Knowledge of event planning and community engagement strategies.

• Strong customer service and interpersonal skills.

• Excellent written and verbal communication skills.

• Ability to build networks and influence key community stakeholders.

• Ability to manage multiple projects, prioritize tasks, and adapt to changing priorities.

• Strong teamwork and collaboration skills.

• Proficient in MS Office and internet-based systems.

• Bilingual English/Spanish is required.

Key Duties

• Community Outreach & Partnership Development

• Develop, nurture, cultivate, manage, and protect UHP relationships with community stakeholders.

• Build partnerships and coalitions with community-based organizations, faith-based institutions, schools, housing groups, and local leaders.

• Establish trust and serve as a consistent, visible presence in the community.

• Increase awareness and access to UHP services across assigned community segments.

• Coordinate activities and programs tailored to the needs of targeted populations.

• Represent UHP at health fairs, community events, food distributions, tenant meetings, Community Board meetings, and Precinct Community Council meetings.

• Work with UHP Site Directors and leadership to align outreach strategies with organizational goals.

• Identify community trends and emerging needs; report findings to leadership to inform programming, advocacy, and funding priorities.

• Participate in gathering and reporting community data as needed.

• Patient Navigation & Constituent Services

• Connect prospective patients to primary care, dental, behavioral health, nutrition, health education, and specialty services at UHP.

• Serve as liaison between patients/community members and NYC agencies to reduce barriers to care.

• Aid in public benefits enrollment (Medicaid, SNAP, cash assistance), housing stabilization, sanitation issues, education-related concerns, and other social needs impacting health.

• Closely work with UHP Health Insurance Outreach & Enrollment Department to expand coverage access for targeted segments.

• Facilitate referrals to UHP services and conduct follow-ups to ensure successful linkage to care.

• Explain UHP services, eligibility requirements, and public programs in clear, culturally responsive language.

• Provide language access support and coordinate interpretation services.

• Serve as a bridge between UHP and segment participants to ensure continuity of care and service access.

• Assist during emergencies or urgent community situations by mobilizing resources and connecting residents to immediate services.

• Support planning and staffing of workshops, health education sessions, enrollment drives, town halls, and community forums.

• Maintain accurate records of outreach activities, partnerships, referrals, and outcomes.

• Manage multiple outreach projects and events simultaneously while meeting deadlines.

Compensation

$58,000/annum

Additional Information

As a full-time associate at Urban Health Plan, you will enjoy:

• Fully funded Health Insurance for yourself.

• 73.5% funded Health Insurance for your family.

• Dental, Vision, and Prescription Coverage

• $50,000 term life Insurance

• 401(k) Retirement Savings (including 3% annual employer contribution)

• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).

• Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)

• Entertainment Discount Program

• Employee Assistant Program

• Fitness Discounts and Perks through our medical plan.

Work Environment

Onsite employment, Monday through Friday 8am-5pm based in the Bronx, NY.

About Urban Health Plan

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do. UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.