Community Manager - The Danforth

About the Role

The Danforth has an immediate opening for an experienced Community Manager. Our team members are high performers that care about customer service and exceed expectations. The Community Manager plays a critical role in our success.

Responsibilities

The Community Manager manages the day-to-day operations of an assigned property, including managing team members, daily activities, and resources to achieve established budgeted financial and operational goals. This role ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

• Manage daily operations of the property to achieve established budgeted financial and operational goals
• Control expenditures by staying within constraints of the approved budget
• Oversee the lease enforcement process by approving prospective resident applications, discounts, and renewals
• Supervise property staff to ensure goals are met; this includes hiring, training, and performance management
• Assist in managing the client/owner relationship by providing updates and reporting on the property’s performance and responding to owner requests as needed
• Provide input into the development of budget(s) for the property by analyzing and evaluating financial statements
• Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner
• Approve invoices from vendors, contractors, and service providers for payment
• Gather, analyze, and interpret current market and economic trends that may impact the property
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner
• Conduct regular property inspections and take appropriate actions to ensure that the physical aspects of the property meet established standards

Requirements

• Previous property management experience is required, fee management preferred
• Proven supervisory skills to hire, lead, direct, and evaluate team members
• Proficient in MS Office Suite and Yardi/OneSite software
• Financially savvy; previous experience in creating/adhering to budgets, fiscal reporting
• Excellent communication skills: ability to read, write and communicate effectively

Qualifications

A Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field. 4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community.

Skills

• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication, conflict resolution, and customer service skills
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team
• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions
• Proficiency in Internet, word processing, spreadsheet, and database management programs
• Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite)

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service
• Generous Paid Time off
• 401(k) with Company Match up to 6% of pay after 6 months of service
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)
• Employee Assistance Program
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
• Charitable giving program and benefits

Pay

The salary range for this position is $89,650 - $105,000. Additional compensation includes quarterly or annual bonus programs based on individual and company performance.

Schedule

Team members work in an office environment but also may have frequent exposure to outside elements. Routine, local travel may be required to make bank deposits, attend training classes and outreach events, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.