Community Manager - Tax Credit

About the role

NRP’s A+ team is a recognized “Top Workplace” that promotes long‑term careers and connections. Since its founding in 1994, NRP has built quality homes for residents of all income levels and operates as a full‑service multifamily developer, general contractor, and property manager with assets nationwide. The Community Manager will report to the Regional Property Manager and is responsible for excellent customer service, daily community operations, cash‑flow maximization, budgeted NOI achievement, a quality living environment for residents, and a positive work environment for the property team.

Benefits

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life insurance
• 401(k) match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Responsibilities

• Financial
  • Oversee all financial performance of the property and work towards achieving budgeted NOI.
  • Maximize cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
  • Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
  • Develop cost‑saving strategies to reduce budgeted expenses.
  • Create annual operating budget and business plan with the Accounting team and Regional Property Manager.
  • Review financial statements promptly, working closely with property accounting team members.
  • Prepare monthly variance reports.
  • Analyze income, expenses, traffic, lease expirations, market rents, delinquency statements, and make recommendations as needed.
  • Recommend and oversee all capital improvements, deferred maintenance, and upgrade programs.
  • Review and analyze bid summaries for goods and services, monitor vendor work, and guarantee accurate invoicing.
  • Ensure all contracted services and materials are accounted for and that work is performed properly before payment release.
  • Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
  • Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions.
• Marketing
  • Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring all move‑in paperwork is accurately prepared.
  • Monitor rental activity, on‑site sales, marketing outreach, and advertising plans.
  • Maintain in‑depth knowledge of the market, market rents, and demographics to provide a competitive edge.
  • Evaluate and make recommendations for rental pricing.
  • Monitor daily move‑in/move‑out status reports and manage the monthly renewal process.
  • Verify weekly traffic sources, follow up on prospect status and closing ratios, and implement programs and team development plans to improve results.
  • Ensure all residents are on the correct Blue Moon lease agreement with up‑to‑date terms and conditions.
  • Monitor compliance with Fair Housing, tax compliance, and other applicable regulations.
  • Maintain passing e‑shop, phone shop, and physical shop scores.
• Customer Service
  • Complete a daily inspection of the property and market‑ready units.
  • Monitor and direct service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met.
  • Supervise safety and risk‑management functions, including coordinating monthly safety meetings.
  • Review resident retention programs to meet resident needs and improve retention.
  • Provide excellent customer service with a courteous, professional attitude toward all customers.
  • Maintain availability for emergencies, on‑call duties, resident functions, and weekends.
• Team Development
  • Recruit and select team members in accordance with NRP’s selection process policies, procedures, and core values.
  • Train, coach, and mentor team members, working with the training department and providing ongoing feedback.
  • Create a team environment by holding weekly meetings, establishing realistic goals, and fostering open communication.
  • Generate employee schedules in e‑time and audit missed punches.
  • Provide ongoing feedback to team members.
  • Recommend compensation adjustments, promotions, and terminations.
  • Perform other duties as required, occasionally assisting at other properties and running errands to support the property.

Qualifications

• Education: High School Diploma or equivalent; Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred.
• Experience: 5+ years property management experience, including at least one year of supervisory experience; working knowledge of applicable Landlord‑Tenant Laws, Fair Housing Regulations, IRS Section 42 – LIHTC Program, and related occupancy standards.
• Technical Skills: Strong computer skills, especially in the Microsoft Office Suite; experience with Yardi preferred.
• Other Requirements: Reliable transportation for essential job functions.