Community Manager- King's Reserve Sterling

About the role

Greystar is a leading real estate platform offering property management, investment management, development, and construction services in institutional-quality rental housing. The Community Manager- King's Reserve Sterling will oversee the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.

Responsibilities

• Responds promptly to resident concerns, complaints, questions, and requests, and takes appropriate action to resolve and address issues.
• Completes various required accounting, financial, administrative, operational, and other reports, and performs other duties as assigned or as necessary, ensuring accuracy and timeliness.
• Serves as the liaison with ownership, investors, and regional/asset management teams. Leads ownership/partner site visits, providing performance updates, market insights, and suggestions to improve overall performance and financial success of the property.
• Oversees hiring, onboarding, and training, and manages performance and professional development of team members in accordance with Company policies, values, and business practices.
• Oversees the lease enforcement process by making periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease.
• Conducts interactive Daily Huddles, regular one-on-one coaching/check-ins, and annual reviews. Meets regularly with team members to understand and assist in completion of their required responsibilities and annual goal setting.
• Supervises sales activities to achieve the community’s revenue and occupancy goals. Monitors leasing team performance and metrics (closing ratios, lead conversion, traffic sources, and lead management).
• Maintains confidentiality of pertinent personal information concerning residents and staff.
• Analyzes, and interprets local market and economic trends that may impact the community, understands the competitive market set and implements short- and long-range marketing and leasing strategies to achieve the community’s occupancy and revenue goals, and adjust pricing and marketing strategies.
• Directs and supports maintenance/service operations, ensuring timely work order completion and preventive maintenance programs.
• Manages vendor contracts, insurance compliance, and risk management initiatives, including incident reporting, insurance claims and conducting team safety and OSHA trainings.
• Maintains and stays current on all applicable/required community licenses, inspections, certifications, permits, etc.
• Forecasts and tracks capital expenditures in alignment with ownership objectives. Manages vendor contracts, procurement, and ensures timely completion of capital projects. Oversees capital projects and unit upgrades/renovations.
• Represents the community and the company in the greater community including attendance at inside and outside events and participates in outreach marketing efforts. Evening and weekend work may be required.
• Performs other duties as assigned which relate to the success of the community and the brand.

Qualifications

• Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
• 4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict resolution, and customer service skills.
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team.
• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
• Incumbents must have valid driver’s license to drive a golf cart on property and must ensure all other on-site staff that has access to drive the golf cart also has a valid driver’s license.
• Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
• Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.