Community Manager - Hawthorne Townhomes (SLC)

Who We Need

We're seeking a relationship-centered leader who can orchestrate exceptional resident experiences while maximizing property performance. As our Community Manager, you'll be the heart of your community—creating an environment where both residents and team members can live their most vivid stories while ensuring operational excellence and value creation.

What You'll Do

In this role, you'll blend strategic leadership with hands-on community building:

• Create and foster a community where every interaction delights residents, from everyday touchpoints to special moments that exceed expectations.
• Inspire your Community Success team to take ownership, anticipate needs, and consistently deliver exceptional service while growing professionally.
• Serve as the chief connection-maker between residents, employees, vendors, retail tenants, and the broader neighborhood community.
• Drive property success through Daily Action Plans, monthly financial reviews, and reforecasts, ensuring the team meets or exceeds business plan expectations.
• Work seamlessly with Client Success, Business Success, and People Success to ensure integrated property operations.
• Address challenges directly and proactively, taking ownership of solutions without displacement of responsibility.
• Partner with the Client Success Manager to develop and execute property-specific annual business plans that balance resident satisfaction with financial performance.
• Cultivate an environment where identifying opportunities and challenges before they materialize becomes second nature.

Your Impact Will Be Measured By

• Resident satisfaction scores, retention rates, and reputation management success
• Employee engagement and development metrics
• Property financial performance against business plan
• Speed and quality of issue resolution
• Cross-functional collaboration effectiveness
• Proactive opportunity identification
• Community engagement metrics

The Ideal Match

You're a relationship-focused leader who combines operational excellence with genuine care for resident experiences. Your approach to community management emphasizes proactive problem-solving, team development, and creating memorable moments for residents. You excel at balancing the human aspects of property management with the business imperatives of performance and value creation.

Compensation & Position Details

• Base Salary: $77,000-$80,000/year, paid semi-monthly
• Bonus Structure: Retention bonus and performance bonus, subject to the terms of the company's bonus program, which may be amended from time to time
• Reports to: Client Success Manager
• Direct Reports: Leasing Broker, Facilities Manager and Facilities Technician
• Location: Hawthorne Apartments, SLC, UT

Perks & Benefits at Forge

• Healthcare: 100% employer-paid Medical, Dental, and Vision coverage for you
• Paid Time Off: 20 days of PTO per year (accrued), 2 Service Days (1 Personal, 1 Community), 8 Paid Holidays + 2 Floating Holidays
• Wellness: Calm App membership for mental well-being, Employee Assistance Program (EAP)
• Financial Security: 401(k) with 100% employer match up to 4#%
• $20,000 employer-paid Life Insurance
• Communication Support: $75 monthly cell phone stipend
• Long-Term Growth: 1 extra PTO day for each year of service (starting after 5 years), 30-day Sabbatical after 10 years with Forge

About Forge Management

We’re a new kind of property management company—built on decades of industry experience, but designed for today’s challenges. Our team brings together seasoned professionals from multifamily operations, compliance, and HR, united by a bold vision: to centralize core functions and empower on-site teams. By streamlining systems and standardizing support, we reduce friction, boost transparency, and create space for what matters most—resident satisfaction, employee growth, and operational excellence.

Day in the Life

Each division operates according to a regimented business operating platform. Community Success teams follow the Assess, Plan, Act (APA) operating platform that involves 2 short stand-up meetings and 3 team meetings totaling a max of 20% of the work week. Each meeting is focused on assessing performance, planning for issues, and acting on those issues. Community Success teams are guided by a comprehensive Business Plan that is updated quarterly and broken down into daily tasks via the Daily Action Plan (DAP). The Community Manager prepares and executes the Daily Action Plan in order to achieve the Business Plan goals. 20% of the work week is spent planning and executing the DAP. The remaining 60% of the work week is spent as customer service for team members, residents, and the community.