Community Manager - Build to Rent

About the role

The Community Manager, Build-to-Rent (BTR) oversees the daily operations, financial performance, leasing activities, and resident experience of an assigned Build-to-Rent community. This role manages onsite team members, operational processes, and community resources to achieve occupancy, revenue, and stabilization goals while maintaining compliance with company policies and applicable housing regulations.

Responsibilities

• Oversee daily operations of assigned Build-to-Rent communities to ensure operational excellence and resident satisfaction
• Ensure homes, amenity spaces, and common areas are prepared for daily leasing and resident activities
• Welcome prospective residents, conduct community and home tours, and support leasing activities
• Respond to resident and prospect inquiries, requests, and concerns through phone, email, and in-person communication
• Oversee onsite leasing performance, lease enforcement processes, resident applications, renewals, and occupancy goals
• Conduct regular property inspections to ensure community appearance, safety, cleanliness, and curb appeal standards are maintained
• Monitor and support resident retention initiatives and customer experience efforts
• Operate as the primary onsite leader, ensuring exceptional resident service, operational efficiency, and the successful execution of leasing and community management strategies
• Manage priorities in a fast-paced environment with strong leadership, operational oversight, financial acumen, and the ability to manage onsite team members

Requirements

• Minimum 3 years of experience managing onsite operations in Build-to-Rent, multifamily property management, hospitality, retail, or new home sales environments
• Prior experience leading onsite operational teams preferred
• Associate degree preferred, equivalent work experience may be considered in lieu of degree

Qualifications

• Strong leadership, customer service, and operational management skills
• Excellent written and verbal communication abilities
• Strong financial and analytical skills related to property operations and budgeting
• Ability to manage multiple priorities in a deadline-driven environment
• Detail-oriented with strong organizational and problem-solving abilities
• Advanced proficiency in property management systems, CRM platforms, and Microsoft Office Suite
• Advanced experience with property management and leasing platforms
• Knowledge of market analysis, pricing strategy, and occupancy management
• Active Real Estate, Property Manager, or Property Manager in Charge license in applicable state preferred

Skills & Competencies

• Strong leadership, customer service, and operational management skills
• Excellent written and verbal communication abilities
• Strong financial and analytical skills related to property operations and budgeting
• Ability to manage multiple priorities in a deadline-driven environment
• Detail-oriented with strong organizational and problem-solving abilities
• Advanced proficiency in property management systems, CRM platforms, and Microsoft Office Suite
• Advanced experience with property management and leasing platforms
• Knowledge of market analysis, pricing strategy, and occupancy management

Benefits

Maymont Homes offers outstanding benefits including a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees. Career growth opportunities are available as part of Brookfield Asset Management, one of the world's largest real estate asset managers.