Community Manager - Avana (Evergreen Heights)

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

About the role

This role manages the day-to-day operations of an assigned 220-unit, garden-style stabilized property. You will oversee team members, daily activities, and resources to achieve established budgeted financial and operational goals while ensuring compliance with Company policies, Fair Housing, ADA, FCRA, and other relevant laws.

Responsibilities

• Provide input into property budget development by analyzing financial statements, marketing data, and operational reports.
• Meet revenue targets by setting rent rates, ensuring timely rent and fee collection, making bank deposits, and reviewing monthly financial status reports.
• Approve vendor invoices by reconciling work performed, verifying certificates of insurance, coding charges, and managing communications between vendors, accounting, and owners.
• Control expenditures by adhering to the approved budget and managing the petty cash fund.
• Oversee lease enforcement: approve resident applications, discounts, renewals, conduct apartment inspections, issue proper notices, evict residents, and collect late fees as allowed by the lease.
• Analyze market and economic trends to implement leasing and marketing strategies that achieve occupancy and revenue goals.
• Promote resident satisfaction and retention by addressing complaints, questions, and service issues promptly.
• Ensure maintenance team compliance with Company standards for completing resident service requests.
• Conduct regular property inspections to maintain safety, cleanliness, and appearance standards.
• Supervise property staff: interview, hire, orient, train, and manage performance in line with Company policies and values.
• Manage client/owner relationships through meetings, property tours, performance updates, and responding to requests.
• Complete accounting, financial, administrative, and other reports as assigned.
• For California properties: manage the lease process using the California-specific Lease File Checklist to ensure compliance and organization.

Requirements

• 3-5 years of relevant experience in property management, with a background in sales, marketing, and customer service.
• Strong financial acumen and excellent administrative skills.
• Experience in affordable housing preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict resolution, and customer service skills.
• Detail-oriented, self-motivated, and able to work independently or collaboratively.
• Proficiency in property management software (Entrata, Yardi, and/or OneSite preferred).
• Valid driver’s license (required to drive a golf cart on property).
• Proficiency in internet, word processing, spreadsheet, and database management programs.
• Management and supervisory skills to lead and evaluate team members, including maintenance specialists.
• Bachelor’s degree in Business Management, Real Estate, or related field preferred (or equivalent experience).
• Bilingual (English/Spanish) preferred.

Specialized Skills

• Must hold all licenses and certifications required by state and local jurisdictions.
• Physical ability to access all areas of the property and amenities, including pushing, pulling, lifting, or maneuvering up to 20 lbs independently and 50 lbs with assistance.

Travel / Physical Demands

• Office environment with frequent exposure to outdoor elements (temperature, weather, odors, landscape).
• Routine local travel for bank deposits, training, outreach events, or other responsibilities.

Pay

The salary range for this position is $90,000 - $95,000 (San Jose). This role is eligible for incentive-based bonuses (weekly, monthly, or quarterly for onsite property positions; quarterly or annual for corporate positions).

Benefits

• Competitive medical, dental, vision, disability, and life insurance.
• Low-cost (free basic) employee medical coverage for employee-only plans; discounts after 3 and 5 years of service.
• Generous paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays (plus birthday off after 1 year). Additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities (subject to availability).
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company match up to 6% of pay after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Optional critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.

Benefits are offered for full-time employees. Compensation and benefits may vary for union or prevailing wage roles due to collective bargaining agreements or local regulations.