Community Manager

Key Responsibilities

• Lead, coach, and develop on-site team members to drive performance, accountability, and exceptional customer service
• Build strong relationships with residents, proactively address concerns, and support retention and satisfaction initiatives
• Oversee financial performance, including budgeting, rent collections, expense control, and revenue optimization
• Drive occupancy and leasing performance by partnering with leasing teams on marketing strategies, pricing, and conversion efforts
• Monitor market trends, community performance, and leasing metrics to inform operational and pricing decisions
• Ensure service standards are met, including timely response to maintenance requests and efficient apartment make-ready processes
• Cook up with maintenance teams to ensure the community is well-maintained and meets quality and brand standards
• Ensure compliance with company policies, Fair Housing regulations, and all applicable legal requirements
• Prepare and analyze operational, financial, and performance reports to support business decisions and leadership review

Our Ideal Candidate for this Role

• Education: High school diploma or GED equivalent required; associate or bachelor’s degree preferred
• Experience & Requirements: Minimum of 4 years of progressive experience in multifamily property management; 2+ years as a Community Manager preferred
• Flexibility: To work evenings, weekends, and be on-call as needed
• Physical Requirements: Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation

Skills & Attributes

• Strong leadership skills with the ability to motivate, coach, and manage teams
• Excellent communication, organizational, and customer service skills
• Strong financial acumen, including budgeting, reporting, and performance analysis
• Proficiency with Microsoft Office; experience with Yardi property management software preferred
• Ability to balance operational priorities while maintaining a resident-focused mindset
• Detail-oriented professional with strong problem-solving skills

Preferred Certifications

• Certified Apartment Manager (CAM) designation preferred

Why This Role Matters

The Community Manager plays a critical role in driving the overall success of a multifamily community. By leading high-performing teams, executing strong operational and financial strategies, and delivering an exceptional resident experience, this role directly impacts occupancy, revenue growth, and long-term asset value for Thompson Thrift.

Why Thompson Thrift?

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We’re committed to building exceptional places and developing the people who make them possible.

At Thompson Thrift, you’ll find:

• Values-Driven Culture – Excellence, Service, and Leadership guide everything we do
• Career Growth – Training, mentorship, and long-term development opportunities
• Work-Life Support – Competitive benefits, flexibility, and wellness programs
• Real Impact – Hands-on involvement in industry-leading multifamily projects

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