Community Manager

About the role

Scion is paving a path in student living, and the General Manager is a keystone team member in the execution of our vision. This position is a dynamic business manager, community leader and expert in maintaining thriving operational, expense and revenue performance. The General Manager is a customer-centric leader that excels in a fast-paced, agile, collegiate environment.

Responsibilities

• Staff Development and Leadership: Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members, collaborate with Learning & Development to train and develop team members, and account for scheduling property staffing.
• Property Administration: Prepare, respond and advise on community aspects, engage internal Legal department for vendor management, and conduct quarterly apartment inspections.
• Facilities & Capital: Accountable for safe and sanitary community experience, uphold The Scion Standard, maintain and audit building permits, and identify capital expenditures improvements.
• Annual Turnover Process: Proactively plan and execute annual turnover process, partner with Talent Acquisition, forecast and manage financial performance, and conduct move-out inspections.
• Financial Performance: Work closely with partner departments for financial aspects, prepare annual and capital budgets, manage property expenditures, and proactively seek out ways to add revenue and/or reduce expenses.
• Customer Experience & Sales: Implement and maintain Scion’s customer experience philosophy, monitor customer feedback, and achieve revenue targets.

Requirements

• Exceptional written and verbal communicator
• Time Management and Conflict Management skills
• Vendor management and Confidentiality experience
• Customer-centric mindset
• 3+ years’ experience managing living communities and a team of 3+
• Proficient in Property Management Systems (Entrata preferred)

Skills

• Vena (Budgeting tool)
• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• ADP (Staff schedule and payroll system)
• Qualtrics (Employee and Resident Experience platform)
• Microsoft Office
• Ops Technology
• ClickUp (Project Management Tool)
• Scion Intelligence

Benefits

• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities