Community Manager

Essential Job Functions

• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
• Adhere to all Fair Housing laws.
• Operate the office in a professional, clean, uncluttered and well-staffed manner.
• Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
• Supervise the Office Team Members.
• Supervise, with the assistance of the Lead Maintenance, the Service Team Members.
• Create, maintain and encourage excellent resident relations.
• Meet daily with Lead Maintenance.
• Monitor the timely completion of all service requests.
• Identify and direct the Lead Maintenance to schedule projects; such as filter change, power washing etc.
• Maintain and/or create a resident renewal program.
• Create a sense of community with the residents and the community.
• Supervise, with the assistance of Lead Maintenance, the service team of the community.
• Manage the financial responsibilities on the community.
• Adhere to the Community budget and report variances.
• Prepare monthly financials as directed by the Regional Property Manager.
• Provide additional financial information to owners and/or MORGAN senior management team.
• Assess the move out condition of apartments to prepare the final account statement.
• Prepare and submit annual budget data to the Regional Property Manager.
• Manage accounts payable processing in a timely and prudent manner.
• Manage and monitor all rental collection on the community.
• Collect rent in a timely basis per the lease contract.
• Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite.
• Ensure compliance with Community Policies and lease agreements.
• Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc.
• Responsible for all personnel issues on the community by following the MORGAN standard.
• Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President.
• Monitor daily work and professional growth of all Team Members.
• Schedule and monitor vacation, holidays and sick time for Team Members on the community.
• Ensure all team members comply with MORGAN’s dress code.
• Complete meaningful annual performance reviews with all team members.
• Ensure required training is completed by all team members.
• Comply with all training requirements set forth for this position.
• Manage, create and monitor the marketing of the community.

Non-Essential Job Functions

Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements

• Will need to be on feet (33% to 100%).
• Will need to perform the following physical activities (50% to 100%). Example: Bend/stoop/squat/kneel.
• Perform routine office duties such as filing into high and low cabinets; picking up debris on community.
• Climb stairs.
• Inspect and show community by accessing upper floor apartments.
• Push or pull.
• Inspect and show community.
• Maintain and manage the financial responsibilities on the community.
• Manage accounts payable processing in a timely and prudent manner.
• Manage and monitor all rental collection on the community.
• Collect rent in a timely basis per the lease contract.
• Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite.
• Ensure compliance with Community Policies and lease agreements.
• Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc.
• Responsible for all personnel issues on the community by following the MORGAN standard.
• Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President.
• Monitor daily work and professional growth of all Team Members.
• Schedule and monitor vacation, holidays and sick time for Team Members on the community.
• Ensure all team members comply with MORGAN’s dress code.
• Complete meaningful annual performance reviews with all team members.
• Ensure required training is completed by all team members.
• Comply with all training requirements set forth for this position.
• Manage, create and monitor the marketing of the community.

Driving Requirements

• Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
• Occasional need (1%-33%) to respond to after hour emergencies.

Working Environment

• Constant need to be indoors (100%).
• Frequently outdoors (33% to 50%) during all weather conditions.
• Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover.