Community Manager

Responsibilities

• Provide leadership and direction to all staff at the property.
• Assess critical or emergency situations, make calm and sound business judgments, and respond to situations when management support is not immediately available.
• Hire (for open positions approved by the Regional Property Manager), train, complete and conduct performance evaluations for all staff at the property, recommend salary increases, and when required, counsel, discipline, and terminate employees under his/her direct control in accordance with company policy.
• Create, design, and execute marketing campaigns for leasing of rental units, including promotion, tours of property and rental units.
• Prepare, process, modify, and sign lease agreements and related forms.
• Maintain knowledge of competition and market conditions affecting leasing and operations and make adjustments to the business and marketing models to ensure the Company remains competitive and in compliance with applicable federal and state laws.
• Ensure all residents living in the community meet compliance and eligibility requirements as established by the appropriate local, state, and/or federal agencies.
• Address any non-compliant issues swiftly and appropriately.
• Aid in the preparation and implementation of the annual budget and maintain accurate financial records for the property, including payroll records, daily bank deposits, and control of the cash accounts at the property.
• Maintain vacancy information reports as required by corporate, investors, and monitoring agencies.
• Supervise any outside contractors working on the property.
• Perform physical needs assessments, negotiate contracts with vendors, and ensure work is completed by the agreed-upon deadline.
• Participate in and direct office and maintenance staff regarding all move-in/out and agency inspections and inspection processes.
• Meet and work with residents, resident organizations, and resident services providers to address issues, make improvements, and maintain positive relations.
• Comply with all Company Accounting and Operations directives, policies, and procedures.
• Continually inspect property recording deficiencies, make improvements, and take any required actions according to Company guidelines.
• Obtain all certifications or licenses that are required by the company, state, or agencies within the first year of employment.
• Remain current on and compliant with all laws and policies affecting the leasing of the property and all required certifications.
• Perform other duties as assigned.

Qualifications

• Two or more years’ experience in multi-family residential property management, preferably with experience with direct supervision of employees.
• Multi-family residential leasing experience required.
• Accredited Resident Manager or similar designation preferred.
• Accounting/Financial and Administrative background preferred.
• Tax Credit, Section 8, and/or Public housing experience preferred.
• High School Diploma or equivalent required.
• Two or more years of college preferred.
• Required certifications or licenses preferred, or the ability to obtain within one year required.