Community Manager

Job Summary

The Community Manager oversees the operation, financial performance, and resident satisfaction within the community. This role requires 24/7 on-call availability and serves as the primary point of contact for residents.

Job Duties

• Markets models, pre-owned & brokered homes for sale; prepares documents to list and sell homes (Essential)
• Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts (Essential)
• Handles delinquencies & approves eviction proceedings while adhering to Sun's policies (Essential)
• Maintains and approves all invoices for operating expenses & sales related costs (Essential)
• Solves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Manages Lead Property Programs (LPPs), including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests (Essential)
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations (Essential)
• Reviews and approves/denies residency applications (Essential)
• Initiates lease renewals and rent increase letters, ensuring timely distribution (Essential)
• Consults with RVP to determine the best course of action in the event a situation does not have an established guideline (Essential)
• Inspects and recommends purchase and renovation of used/repossessed homes (Essential)
• Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins (Essential)
• Handles emergencies that arise onsite, ensuring adherence to standard procedures (Essential)
• Ensures compliance of safety policies; completes incident reports in a timely manner (Essential)
• Ensures that community appearance is maintained to Sun's curb appeal standards (Essential)
• Aids in preparation of budgets; provides accurate data to assist in CapEx and expansion needs (Essential)
• Reports deficiencies that would adversely affect the operation of the community (Essential)
• Reviews and compiles property accounting reports for the Accounting team (Essential)

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
• 2 years in property management experience, including 2 years of supervisory experience (Required)
• 6 months in prior sales and leasing experience (Required)
• 6 months in previous experience using NetSuite (Preferred)
• General knowledge of maintenance (Required)
• Demonstrated leadership abilities (Required)
• Strong organizational skills (Required)
• Excellent verbal and written communication skills (Required)
• Solid negotiation skills (Required)
• Ability to thrive in a fast-paced environment (Required)
• Working knowledge of basic accounting principles (Required)
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law (Required)
• Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet (Required)
• Flexibility to respond to community needs during non-business hours (Required)
• Ability to live on-site within the community (housing provided) (Required)
• Valid driver's license (Required)

Benefits

• Comprehensive Medical and Prescription coverage with multiple plan designs
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Pet Insurance
• Legal Assistance Plan
• Identity Theft Insurance
• Employee Assistance Program
• RV Site Discounts for team members when visiting SunRV Resorts across the nation