Community Manager
Job Summary
Community Ambassadors are responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. They deliver the highest standards of service and consistently maintain customer satisfaction, ensuring the space is optimized and running smoothly. This role is expected to be on-site five days a week.
Essential Duties and Responsibilities
- Provide high-level internal and external customer support.
- Greet employees and visitors, welcome visitors with a smile, and maintain eye contact through the entire interaction. Assist with registering visitors with the building and internal platform.
- Aid in making space reservations using an online tool and escort guests throughout the office.
- Manage visitor access according to workplace standards.
- Facilitate collaboration among teams through events and personal introductions.
- Support all functions in EMS – OMC Reservations Tool.
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
- Ensure the cleanliness of all office space, including open work areas, conference rooms, lobby, and kitchen.
Preferred Qualifications
- A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
- The ability to work under pressure, prioritize tasks, and juggle multiple tasks simultaneously, while interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology/equipment.
- Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
About the Role
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning, and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, providing them with an individual training and development program to help them achieve their career aspirations. Your journey with us is more than just a job; it's a meaningful career.
Qualifications
- A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
- The ability to work under pressure, prioritize tasks, and juggle multiple tasks simultaneously, while interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology/equipment.
- Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
Skills
- Customer Service
- Event Planning
- Collaboration
- Communication
- Computer Skills
Benefits
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Pay
Salary: $28-$30/hour
Schedule
This role is expected to be on-site five days a week.