Community Manager

Job Summary

The Community Manager oversees all operational, financial, and customer service aspects of the property. This role leads the on-site team to achieve high levels of occupancy, resident satisfaction, and financial performance while maintaining compliance with company policies and objectives.

Key Responsibilities

• Leadership & Team Development

  • Recruit, hire, train, and develop all on-site team members.
  • Conduct regular team meetings, performance reviews, and ongoing coaching.
  • Ensure compliance with company policies, professional appearance, and customer service standards.
  • Motivate the team through recognition, feedback, and incentive programs.

• Financial Management

  • Prepare and manage the annual operating budget and business plan.
  • Oversee rent collection, accounts receivable, and accounts payable to ensure accuracy and timeliness.
  • Monitor financial statements, control expenses, and participate in monthly financial reviews.
  • Approve invoices, maintain vendor relationships, and ensure adherence to budget goals.

• Leasing & Marketing

  • Direct all leasing activities to meet occupancy and revenue goals.
  • Oversee prospect management, leasing processes, renewals, and move-ins/move-outs.
  • Maintain market knowledge through regular competitor analysis and market surveys.
  • Partner with marketing to execute community outreach, advertising, and resident events.

• Maintenance & Property Operations

  • Supervise maintenance operations with the Maintenance Supervisor.
  • Ensure timely completion of service requests, make-readies, and preventive maintenance programs.
  • Maintain high curb appeal standards and oversee capital projects and vendor contracts.
  • Enforce safety procedures and ensure regulatory compliance.

• Resident Relations & Retention

  • Foster positive resident relationships through exceptional customer service and timely communication.
  • Manage renewal strategies, resident events, and retention programs.
  • Respond promptly to complaints, conflicts, and emergency situations.
  • Promote community policies and maintain resident satisfaction standards.

• Administration & Reporting

  • Ensure timely and accurate data entry in property management systems (e.g., OneSite, Yardi).
  • Maintain organized filing systems and submit all reports and documentation on schedule.
  • Collaborate effectively with corporate staff, vendors, and sister communities.

Qualifications

• Experience:

  • 2–4 years of progressive property management experience; prior Community or Assistant Community Manager experience preferred.

• Education:

  • Bachelor’s degree preferred or equivalent experience.

• Skills & Competencies:

  • Strong leadership and team management abilities.
  • Excellent communication, negotiation, and problem-solving skills.
  • Highly organized, detail-oriented, and able to prioritize in a fast-paced environment.
  • Financial acumen and comfort interpreting budgets and reports.
  • Composure under pressure and commitment to customer service excellence.

Physical & Work Requirements

• Ability to stand, walk, climb stairs, and lift up to 30 lbs.
• Work may include outdoor environments and occasional extended hours.
• May require travel for meetings or training.
• Pet-friendly community exposure possible.

Our Company

As an equal Opportunity Employer, a satisfactory drug test and background check are required as a condition of employment.

Pay Range

$70,000 - $73,000 per year