Community Manager

Key Responsibilities

• Onboarding Members: Provide a warm and personalized onboarding experience. Introduce members, share resources, and set success plans. Make every member feel welcomed and connected from day one.
• Facilitating Mastermind Groups: Lead and schedule group coaching/mastermind sessions. Prepare agendas, guide discussions, and encourage follow-through. Motivate members to actively contribute.
• Driving Online Engagement: Stay active in WhatsApp and forum groups. Spark conversations, celebrate wins, and answer questions. Encourage meaningful participation and peer-to-peer support.
• Organizing In-Person Meetups: Plan local or national events for community members. Manage logistics, communication, and follow-ups. Strengthen relationships through face-to-face connections.
• Boosting Retention & Value: Maintain regular check-ins with members. Track engagement and use feedback to improve experiences. Promote referrals and deepen high-value relationships.
• Supporting Value-Led Sales: Help members identify next steps through trust-based conversations. Share warm opportunities with the sales team.

Who You Are

• A natural connector who builds trust easily.
• Skilled at facilitating group discussions.
• Organized, accountable, and proactive.
• Comfortable with social media-style communication.
• Always looking to improve member experiences.
• Experienced in community management and coaching (certification preferred).
• Tech-savvy, with experience using AI tools and CRM systems.

Skills & Experience

• Experience managing communities, masterminds, or member programs.
• Strong communication and facilitation skills.
• Familiarity with WhatsApp, forums, and CRM tools.
• Event planning and project management experience.
• Coaching certification (life, executive, or business) strongly preferred.
• Background in community leadership, member success, or events is a plus.

Core Values

• Execution and accountability.
• Bold, innovative mindset.
• Open, positive communication.
• High standards and attention to detail.
• Continuous learning with an AI-first approach.

Other Relevant Details

• Location: Remote (PST preferred).
• Schedule: 20 hours per week. Must overlap 2 hours between 05:00–10:00 p.m. PST (Mon–Thu).
• Reports To: Leadership Team.
• Pay Rate: $30–$50/hour.