Community Manager

About the role

Legacy is seeking a Full Time Community Manager to join a talented team dedicated to the continued growth of the company. The Community Manager will oversee and manage a manufactured home community, ensuring a positive environment for visitors, residents, staff, and other individuals on site. Additionally, the Community Manager will actively sell park-owned new and used homes, as well as brokered resident homes.

Responsibilities

• Collect monthly rent payments
• Enforce park rules and regulations
• Maintain resident files ensuring they are kept current and confidential
• Exhibit excellent customer service
• Develop and maintain community relationships
• Process resident applications and follow fair housing guidelines
• Work with local counsel and Regional Manager to process evictions
• Maintain current records in property operating system(s)
• Ensure property appearance is satisfactory and work with outside vendors as needed
• Perform all other duties as assigned

Sales

• Actively sell inventory and brokered homes while ensuring all inventory, including brokered homes, are accurately displayed on Legacy’s website and partner websites via entry through Legacy’s portal
• Schedule appointments for open house showings and conduct home and property tours
• Enter all leads (phone, walk-ins, emails, texts, and intranet) into CRM (open leads) within one hour of receiving or no later than the morning of the next business day
• Respond to leads with follow-up within one hour of prospective buyers contacting the property
• Maintain constant communication with leads until they become non-responsive
• Ensure inventory homes are always show-ready
• Maintain updated records on CRM including documenting all contact with leads, completing workflow steps in a timely manner, and documenting detailed reasons why the lead does not want to purchase the home if the lead is unsuccessful
• Request lead closure in CRM once the lead is considered dead (when implemented)
• Notify the Regional Manager of all home sale offers regardless of the offer price
• Broker homes for residents
• Aid Home Construction as requested
• Collect and process earnest money deposits for home sales
• Enter and process residency applications for prospective home buyers
• Schedule, track, and manage closing dates with buyers including preparing closing documents and conducting home sale closings
• Schedule closings with corporate sales staff
• Forward all closing documents to corporate sales staff and assist with post-close titling work with Corporate as requested
• Perform other duties as assigned

Core Competencies

• Communication: Ability to write and speak clearly and concisely
• Energetic: Ability to work with a sense of urgency and understand the importance of timely completion of projects and follow through
• Detail Oriented: Ability to understand the details of a project and the importance of details and accuracy in completing tasks
• Problem Solving Skills: Ability to find a solution for and to deal proactively with work-related problems
• Decision Making: Ability to use good business judgement in making critical decisions
• Organized: Possessing the trait of following a systematic method of performing a task and maintaining an accurate record of the steps and documents involved
• Time Management: Ability to utilize the available time to organize and complete work within given timelines and work with a sense of urgency
• Self-Motivated: Ability to be internally inspired to perform a task using one's own drive and initiative
• Honesty, Integrity and Reliability: Ability to be truthful, credible, and dependable in the workplace
• Motivation: Ability to inspire others to reach a goal and to perform to the best of their ability

Qualifications / Skills / Abilities

• High School Diploma required
• College degree preferred
• At least three (3) years of Property Management Experience is preferred
• Ability to pass a background check and drug screening
• Valid driver's license required
• Efficiently operate assigned computer software and other equipment including but not limited to Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

Benefits

• Competitive Compensation
• Annual Vacation and Sick Leave
• Medical, Dental, Vision with additional ancillary options
• 401K
• Holidays

Job Code

Timber Village