Community Manager
Job Overview
As a Community Manager, you will lead the way—serving as the team’s coach, Live it! culture ambassador, and business strategist. You will oversee all aspects of community operations, including financial performance, leasing success, vendor partnerships, and resident satisfaction.
Qualifications
Education: High School or GED equivalent.
Experience: Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience. Six months of community manager experience in multi-family.
Licenses & Certifications: Valid Driver's License. CAM, CAPS, Real Estate license, and/or Property Management License preferred.
Job Functions
Financial & Administrative Oversight: Manage budgets, rent collection, and community financial reporting; oversee move-outs, deposit accounting, and delinquency tracking; maintain accurate records using platforms like Yardi and Knock; ensure compliance with company policies and legal standards.
Property Performance & Operational Excellence: Conduct regular inspections to maintain curb appeal and quality; drive leasing, renewals, and pricing strategies to meet occupancy goals; partner with maintenance on work orders and preventative care; oversee vendor services and ensure quality, safety, and timeliness.
Team & Community Leadership: Build a strong, positive team culture across office and maintenance; hire, train, and coach team members to meet performance goals; host weekly team meetings to align on goals and celebrate wins; lead with empathy while upholding accountability and standards.
Resident Experience & Engagement: Address escalated resident concerns with professionalism and care; plan and lead engaging resident events to boost satisfaction; monitor and respond to online reviews to manage reputation; maintain communication with leadership and ownership groups.
Leasing & Occupancy Support: Leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process; identify prospect needs, showcase available homes, and invite them to join the community; ensure lease applications, renewals, and related documents are completed accurately and on time; meet occupancy goals through strong leasing performance and resident retention; create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement; maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented.
What Makes Someone SOAR in This Role?
Effective Communication: Ability to align your team, build trust, and drive team performance while working with vendors, prospects, clients, and other teams effectively.
Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community, and connection.
Servant Leadership: Provide training and development opportunities for team members to succeed in their roles and advance their careers at Hawthorne Residential Partners.
Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
Work Schedule
The leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community.
Hawthorne’s Total Rewards Package
Compensation: Monthly leasing and renewal commissions and quarterly performance bonuses, in addition to salary.
Professional Benefits: Community Manager Today – Regional Manager Tomorrow! Our Career Path Program is offered to all of our employees.
Personal Benefits: Free Dental Insurance, Comprehensive and Affordable Plans for Medical and Vision Coverage, Health and Wellness Incentives, 401k Retirement Match Program, Paid time off including your birthday, Paid sick time off, Pet Insurance Plans, Paid Maternity, Paternity, and Adoption Leave Options, Telehealth – Access to Doctors 24/7/365, Company Paid Life Insurance, Retirement Planning.
About Hawthorne Residential Partners
We are an equal opportunity employer.