Community Manager

About the role

Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment.

Responsibilities

• Oversee daily operations of a conventional multi-family apartment community, ensuring the property remains a safe, well-maintained, and welcoming environment for all residents.
• Lead, mentor, and supervise on-site apartment staff, providing guidance on customer service, leasing, and resident relations to ensure the apartment community operates smoothly.
• Manage the leasing process for the community, including marketing available units, conducting tours, processing applications, and executing leases for new residents.
• Ensure the financial performance by creating and maintaining budgets, preparing monthly financial reports, and monitoring expenditures.
• Conduct regular inspections (interior and exterior) to ensure the community is well-maintained and ensure compliance with company and regulatory standards.
• Administer resident programs and services, focusing on building a strong apartment community and maintaining high resident satisfaction.
• Oversee renovations, including interior and exterior updates, ensuring projects are completed on time and within budget.
• Handle resident concerns and complaints professionally, striving to resolve issues quickly and fairly.
• Prepare and submit annual operating budgets and conduct quarterly budget reviews.
• Maintain records for all resident transactions, including move-ins, move-outs, rent collections, and renewals.
• Foster a team-oriented environment, working closely with corporate leadership and staff to achieve community goals for the complex.
• Drive for business purposes to include, bank deposits, community supplies, competitive analysis of neighboring communities, and other duties as assigned.

Requirements

• 2-3 years of experience in property management, specifically in managing luxury / conventional apartment communities.
• Hands-on experience in overseeing the daily operations of a multi-family apartment community, with strong leadership skills.
• A strong understanding of financial reporting, budgeting, and rent collections specific to apartment communities.
• Proficiency with property management software, such as Yardi and/or MRI, particularly in managing apartment records and financials.
• Excellent communication skills (both verbal and written), with the ability to effectively engage with residents, staff, and vendors.
• Strong organizational skills and attention to detail when managing operations.
• Passion for delivering top-tier customer service and fostering a positive community for residents.
• Physical ability to lift and carry items weighing up to 25 pounds.
• Valid driver’s license and proof of automobile liability insurance.