Community Manager

Essential Duties And Responsibilities

• Provides professional customer service to residents, general public, and internal staff; responds to requests in a prompt and courteous manner; engages residents in Authority mission.
• Coincides with BHA management on the development and implementation of housing standard operating procedures (SOPs), and properly implements new procedures.
• Presents recommendations for improved methods of operation to the Senior Community Manager.
• Develops and implements effective marketing strategies for assigned property.
• Maintains 97% occupancy, recommending measures to be taken, including move-in specials, lease incentives, and marketing programs to achieve acceptable lease-up of property.
• Maintains a professional onsite presence and is readily available to tenants during established business hours for assigned property.
• Orients new residents: shows unit, explains lease and briefs them on Authority guidelines, rules, and regulations.
• Manages property by enforcing lease and maintaining 97% rent collections; efficiently processes move-outs and transfers.
• Timely and accurately calculates rent for initial eligibility, annual, and interim recertifications.
• Refers residents to social service agencies for financial or other assistance, and/or refers individuals to resident services staff. May directly assist with resident services initiatives.
• Advises residents of lease violations and eviction proceedings; interacts with counsel regarding resident evictions and attends informal hearings. Represents the Authority in court.
• Prepares legal documents, including non-payment of rent or other violations. Works out agreements to ensure repayment of past-due amounts.
• Coordinates supportive services for assigned property; actively participates in and develops tenant association activities; meets with leaders to plan meetings and suggest ideas to improve participation and resolve problems.
• Conducts housekeeping inspections; coordinates with the Maintenance department to provide services, assist with inspections, and generate inspection reports and tenant billing statements.
• Inspects units, buildings, and grounds on a regular basis to maintain an attractive, safe, family-friendly environment; resolves unsatisfactory conditions.
• Prepares all weekly, monthly, and annual reports relating to assigned development; maintains reports and submits to appropriate department(s) or agencies.
• Aids in the preparation of budget estimates, adheres to the approved budget by monitoring expenditures and takes corrective action to ensure compliance; coordinates with the Finance department on budgetary matters.
• Manages financial operations, including but not limited to, inventory of property designated to the assigned development and conciliation of rent collections; safeguards deposits and accounts for rental receipts.
• Reviews ledgers and makes adjustments; prepares and maintains forms, records, and reports.
• Maintains all files and records in an organized, compliant, and efficient manner.
• Performs quality control review of tenant files; corrects file deficiencies identified by periodic review.

Requirements

• Minimum Education and/or Experience: Associate’s Degree in business, education, or the social sciences and two (2) years of experience as a property manager, or related experience; PHM or IREM certificate is desirable; or A high school diploma, GED, and four (4) years experienced as a property manager; or Any equivalent combination of education, training, and experience which, in the sole determination of the Housing Authority, provides the required knowledge and abilities.
• Knowledge of the HAB property/housing management or relevant property/housing management software.