Community Manager

About Air Apps

We're a family-founded company dedicated to creating the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP). Founded in Lisbon, Portugal in 2018, we've grown to have offices in both Lisbon and San Francisco, reaching over 100 million downloads worldwide.

The Role

As a Community Manager at Air Apps, you'll be responsible for building, growing, and engaging our user community across forums, social media, and user groups. Your goal is to foster a positive and inclusive environment, facilitate discussions, and create strategies to keep users engaged and connected to our brand.

Responsibilities

• Develop and execute community engagement strategies to grow and support user communities.
• Manage and moderate forums, social media groups, and user discussion platforms.
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
• Organize and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Monitor and analyze community engagement metrics to optimize strategies.
• Identify and activate brand advocates, ambassadors, and superusers.
• Stay up to date with community management trends, tools, and best practices.
• Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
• Address user concerns and escalate issues to the appropriate teams when necessary.

Requirements

• Around 3+ years of experience in community management, social media management, or customer engagement.
• Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
• Strong written and verbal communication skills, with the ability to engage and inspire users.
• Experience with community-building tools and analytics platforms.
• Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.
• Experience planning and executing community-driven events or initiatives.
• Passion for building meaningful relationships and fostering brand loyalty.
• Experience analyzing engagement data and adjusting strategies accordingly.
• Experience in fast-paced digital environments with a user-centric mindset.

What are we offering?

• Apple hardware ecosystem for work.
• Annual Bonus.
• Medical Insurance (including vision & dental).
• Disability insurance - short and long-term.
• 401k up to 4% contribution.
• Air Conference – an opportunity to meet the team, collaborate, and grow together.
• Transportation budget.
• Free meals at the hub.
• Gym membership.
• Diversity & Inclusion.

Application Disclaimer

At Air Apps, we value transparency and integrity in our hiring process. Applicants must submit their own work without any AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification.