Community Manager- Antioch, TN- Madison Century Farms

About the role

Madison Communities is seeking a dynamic and results-driven Community Manager to lead and inspire our on-site team. This role is responsible for overseeing all aspects of community operations, driving resident satisfaction, and ensuring the success of the property.

Responsibilities

• Lead & Inspire: Manage and motivate your team to deliver exceptional service and create a thriving, engaged community.
• Drive Performance: Oversee all community operations, ensuring the property meets and exceeds financial and occupancy goals while adhering to budgetary guidelines.
• Build a Winning Team: Recruit, hire, train, and coach staff, fostering a culture of excellence through performance feedback, recognition, and professional development.
• Deliver a Five-Star Experience: Ensure top-tier customer service for residents, prospects, owners, and investors through outstanding communication and community engagement.
• Optimize Property Success: Conduct property walk-throughs, ensure apartment homes are show-ready, and drive leasing activities (35% of the role).
• Maximize Marketing & Leasing Efforts: Develop and implement strategic marketing plans, analyze market trends, and adjust pricing strategies to maintain occupancy goals.
• Operational Excellence: Manage budgets, oversee contracts and capital projects, and ensure seamless day-to-day property operations.

Requirements

• Proven Leadership: 3+ years of experience in property management with successful supervisory experience.
• Luxury Lease-Up Experience: Preferred background in managing Luxury Class A properties and new lease-ups.
• Marketing & Sales Expertise: Strong ability to promote the community, drive leasing activity, and build strong resident relationships.
• Financial Acumen: Ability to analyze financial reports and make data-driven decisions.
• Tech-Savvy: Experience with Yardi, Rent Café, and CRM software is a plus! Proficiency in Microsoft Office Suite, including Excel, is required.
• Customer-Centric Mindset: Exceptional interpersonal skills with the ability to interact with diverse personalities and provide outstanding service.
• Organized & Resourceful: Strong multitasking skills with the ability to prioritize and execute tasks efficiently.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license and reliable transportation.

Skills

• Leadership
• Customer Service
• Property Management
• Marketing
• Financial Analysis
• Team Management
• Communication

Benefits

• 401(k) with company match
• 80% company paid medical benefits
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Short/Long Term Disability
• Company paid basic life insurance
• Paid parental leave
• Generous paid time off
• Employee discounts & referral programs
• Mental Health Support Employee Assistance Program (EAP)

Pay

• Competitive compensation based on experience and qualifications.

Schedule

• Full-time | 8-hour shifts
• Monday-Friday with weekends as needed