Community Loan Assistant II

About the role

This position is responsible for providing exceptional service to bank customers by assisting with loans for consumer and real estate as well as utilizing knowledge of the various accounts and products offered by the bank.

Responsibilities

• Explains, promotes, and sells bank products and services as appropriate based on individual customer needs.
• Supports First United’s strong relationship banking culture through on-going customer contact, exceptional customer service, and superior product knowledge.
• Provides administrative support to the loan officer including closing and booking loans, preparing loan worksheets, collecting and ordering necessary documents such as flood certificates, title work, and appraisals.
• Assists customers in filling out loan and/or credit applications.
• Updates loan information in computer.
• Ensures that loan files contain documents with proper signature, dates, and other relevant data.
• Assembles and verifies accuracy of loan documentation by checking documents for proper vesting, legal descriptions, closing dates, and signatures.
• Prepares and closes deferrals.
• Provides assistance to the loan officer with exception reports.
• Answers telephone and written inquiries concerning loan processing and account information.
• Accepts loan payments.
• Prepares and mails past due letters and collection letters.
• Provides NADA values for customers.
• Performs a variety of clerical duties requiring knowledge of departmental procedures.
• Handles customer complaints and escalates issues to supervisor as needed.
• Maintains cleanliness in and around work station.
• Recommends to supervisor possible methods to improve department.
• Completes all required compliance exams on a yearly basis.
• Adheres to all First United Policies and Procedures.
• Dresses professionally.
• Performs other duties as assigned by supervisor.

Requirements

• High school diploma or GED required.
• Prior banking experience preferred.

Skills

• Basic mathematical skills.
• Proficient computer skills.
• Strong understanding of loans and loan products.
• Exceptional customer service skills.
• Good problem-solving and decision-making skills.
• Demonstrates good judgment.
• Strong organizational skills.
• Strong interpersonal skills and ability to work well with a wide range of people.
• Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.
• Ability to use email, phone, and other communication tools.
• Willingness to accept additional responsibilities.
• Dependable and adheres to timelines and schedules.
• Takes initiative in development and completion of projects.

All locations: Durant-Main.