Community Life Advisor 2nd shift

About Us

Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit serving families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What We Offer

• Salary: $17.00/hour
• Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it. Preventative care is 100% covered (free) on all plans.
• PTO offered to full-time and part-time employees. 11 days of PTO and 10 paid holidays annually.
• Option to participate in the 401K plan with employer match.
• $15,000 in employee Life Insurance paid for by Metropolitan Ministries.
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Tuition reimbursement program
• Training and career development.
• Discounted membership at the YMCA.

Job Functions

Provide support and assistance to residential clients, ensuring a safe and healthy environment as residents work towards self-sufficiency. Ensure residential issues that arise are taken care of professionally and immediately.

Essential Responsibilities

• Participate as a member of the therapeutic team in coordination with staff counselors and case managers.
• Ensure safety and security of families with an attitude of care, ensuring adherence to established policies and procedures.
• Work together with case management team regarding family progress.
• Offer support and encouragement to clients to achieve their goals and reach self-sufficiency.
• Document progress updates in electronic platforms for the CLA team.
• Monitor Residential hall for security, making rounds of the house as required.
• Manage visitors according to policy and allow no unauthorized visitors access to the center.
• Call the police or other emergency services as appropriate.
• Inform on-call staff of any emergency or when appropriate.
• Take prompt action on resident safety or health issues as they arise.
• Conduct weekly room inspections.
• Administer drug tests as directed.
• Provide access to client's medications.
• Communicate progress, status, and critical issues to the staff on other shifts using established protocols.
• Assist with CLA responsibilities on a rotating basis, such as monitoring the front desk, stocking and managing the supply room, monitoring the dining room, and other duties.
• Meet personal goals and actively contribute to the achievement of the team and organizational goals and KPI.
• Attend continuing education events and seminars as required.
• Support the team in other tasks as assigned.
• Participate in staff and group meetings.
• Participate in Metropolitan Ministries' holiday efforts, Bridge Builders and other fund raising events when needed.
• Assist with and provide guidance for residential issues as they arise.
• Ensure services are provided consistent with the mission, vision, guiding values and program philosophy of Metropolitan Ministries.
• Intervene in crisis situations with clients to proactively resolve issues.
• Act as a representative of MM after hours to communicate with and welcome volunteers, donors, visitors and meal site partners.
• Be the "face of the ministries" after hours, setting a positive tone and example.

Education and Experience

• High School Diploma or GED completed.
• Training and/or experience as a behavioral health tech or frontline staff with homeless population preferred.
• Individuals who have been homeless themselves are encouraged to apply.

Skills Requirements

• Requires heart for ministry and comfort working with poor and homeless families and individuals.
• Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner.
• Demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity.
• Ability to deescalate clients on the edge of verbal or physical violence.
• Ability to work as part of a team within a multi-disciplinary framework.
• Demonstrates computer literacy with knowledge of Microsoft Office.
• Willing to work with minimal supervision, yet be able to accept direction; well organized and detail oriented.
• Requires customer service and oral and written communication skills.
• Bi-lingual a plus, but not required.
• Will be trained in electronic platforms, must have computer skills to support completion of this requirement.

Physical Requirements

• Must have hearing and speaking ability for effective oral communication.
• Must have visual acuity to make observations of facilities.
• Must have physical ability to handle both indoor and outdoor temperatures.
• Physical, emotional and spiritual stamina to handle job-related issues and stress.
• Must have ability to climb stairs and make walk-throughs of entire residential area.

Other Requirements

• Must demonstrate legal authorization to work in the United States.
• Must pass applicable pre-employment background screening procedures.
• Must be able to communicate effectively in English.