Community Liaison Worker Lvl ll

About the role

Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state‑of‑the‑art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient‑centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person‑centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Responsibilities

• Interview local residents, landlords, government personnel, business people and youths to solicit support for community development programs, ascertain community needs, and determine acceptable courses of action.
• Interview staff and representatives of governmental, educational, and social agencies and unions to secure and transmit information for community organizations and residents.
• Assist in the preparation and distribution of informational materials relating to program objectives and activities.
• Assist in training subordinate staff and make written and oral reports as required.
• Keep records related to programs, activities, objectives, etc.
• Direct staff or work as a team with other community liaison workers; may supervise or coordinate field office operations or operational units.
• Consult and maintain liaison with residents, landlords, community organizations, students, parents, school staff, unions, and other public and private agencies.
• Explain programs and policies to community groups and liaison contacts; interpret and relay information from the community.
• Participate in planning, organization, and implementation of programs involving community participation.
• Collect, evaluate, and report information regarding community needs and objectives; communicate findings to appropriate agencies for necessary action.
• Assist in the conduct of outreach programs and mediate problems between the community and schools, hospitals, and other City agencies.
• Work as a member of an interdisciplinary team providing supportive therapy and making referrals to City agencies, social service agencies, and community organizations.
• Counsel community residents, property owners, local businesses, and groups on their rights, obligations, and available community and governmental resources.
• Make recommendations on effective mobilization for participation in community development and program feasibility and improvement.
• Recommend policies, procedures, and priorities for City agencies in dealing with schools, residents, and community groups.
• Interview community residents and assist them in completing forms; complete other relevant reports and forms and perform related clerical work.

Qualifications

• Three (3) years of full‑time experience in counseling, community work, or community health activities in a government agency or community organization providing services to the public, or education and/or experience equivalent to this requirement.
• Completion of an approved six‑month training program of combined classroom training and on‑the‑job experience in community liaison work may be substituted for six (6) months of experience.
• Study at an accredited college in sociology, psychology, or other behavioral science may be substituted on the basis of thirty (30) semester credits for each year of the experience described above.
• All applicants must have at least one (1) year of the full‑time experience described above.
• Preference will be given to applicants with at least a high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.