Community Liaison Worker Level II

Harlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill. Harlem provides over 90 specialized ambulatory care services, dentistry and oral surgery, behavioral health services, and community substance abuse treatment.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Responsibilities

This class of positions encompasses work of varying degrees of difficulty and responsibility in the performance of liaison functions between City agencies, local residents, and community organizations to provide assistance, obtain participation and support for housing development, community development, and implement public service programs. Performs tasks in the field or in an office, as assigned. Supervises staff.

• Interviews local residents, landlords, government personnel, business people, and youths to solicit support for community development programs, ascertain community needs, and determine acceptable courses of action.
• Interviews staff and representatives of governmental, educational, and social agencies and unions to secure and transmit information for community organizations and residents.
• Assists in the preparation and distribution of informational materials relating to programs, objectives, and activities of communities and educational institutions.
• Assists in the training of subordinate staff.
• Makes written and oral reports as required; keeps records related to programs, activities, and objectives.
• Directs staff or works as a team with other community liaison workers; may supervise or coordinate field office operations or operational units.
• Consults and maintains liaison with residents, landlords, representatives of community organizations, students, parents, school staff, unions, and other public and private agencies.
• Explains programs and policies to community groups and interprets and relays information from the community.
• Participates in the planning, organization, and implementation of programs involving community participation.
• Collects, evaluates, and reports information regarding community needs and objectives; communicates findings to appropriate agencies for necessary action.
• Assists in the conduct of outreach programs.
• Assists in mediating problems between the community and schools, hospitals, and other City agencies for residents and community groups.
• Works as a member of an interdisciplinary team assisting in providing supportive therapy and making referrals to City agencies, social service agencies, community organizations, and other health and social service providers.
• Counsels community residents, property owners, local businesses, and groups on their rights, obligations, and available community and governmental resources.
• Makes recommendations on effective mobilization for participation in community development and program feasibility and improvement.
• Recommends policies, procedures, and priorities for City agencies in dealing with schools, residents, and community groups.
• Interviews community residents and assists them in completing forms; completes other relevant reports and forms and performs related clerical work.

Requirements

• Three (3) years of full-time experience in counseling, community work, or community health activities in a government agency or community organization engaged in providing community services, assisting community members in obtaining services, or maintaining liaison with schools, community organizations, or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs.
• Completion of an approved six (6) month training program of combined classroom training and on-the-job experience in community liaison work may be substituted for six (6) months of the required experience.
• Study at an accredited college in sociology, psychology, or other behavioral science may be substituted on the basis of thirty (30) semester credits for each year of the required experience. However, all persons must have at least one (1) year of the full-time experience described above.

Preference will be given to applicants with at least a high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.