Community Liaison, Community Clinical Research

About the role

The Community Liaison serves as the primary point of contact between the organization and the community in support of clinical trial recruitment efforts. This role is responsible for identifying and engaging prospective study participants, conducting initial outreach, and guiding candidates through the early stages of the enrollment process. The liaison initiates contact with prospective subjects, coordinates the collection of required medical and administrative records, and maintains consistent communication with participants to keep them informed of their enrollment status throughout the process.

Duties and Responsibilities

• Manage recruitment for multiple clinical trials simultaneously.
• Adhere to Practice Guidelines (PG) and Good Clinical Practices (GCP) as well as the study protocol.
• Request medical records from various treatment facilities and follow up until records are received.
• Maintain patient files while ensuring the protection of all patient information.
• Promote the safety and well‑being of study subjects and potential study subjects.
• Communicate with physicians, study coordinators, and boarding care providers.
• Discuss study protocols with subjects and answer any questions they may have.
• Return calls to potential study subjects.
• Travel to subject homes and perform assessments.
• Drive study subjects from Dallas to Austin 1 to 2 times per week.
• Other duties as assigned.

Education & Experience

• Minimum three years of experience in a related healthcare position.
• Previous experience with clinical trials strongly desired.

Qualifications & Requirements

• Ability to read, analyze, and interpret information from protocols and medical records.
• Effective presentation skills and ability to respond to questions from physicians, staff, and patients.
• Knowledge of Good Clinical Practices and applicable regulations for the protection of human subjects and conduct of clinical research.
• Familiarity with electronic medical record (EMR) systems.
• Capability to work both independently and effectively in a team setting.
• Physical ability to reach, bend, stoop, and frequently lift up to 20 pounds.
• Maintain a valid Texas driver’s license with a clean driving record.
• Consistent professional conduct and meticulous attention to detail.
• Excellent verbal and written communication skills, as well as strong interpersonal skills with patients, staff, and other health‑care professionals.
• Patience and compassion when working with patients who have mental health diagnoses.