Community Lead, 901 North Glebe Road

About the Role

As a Community Lead at WeWork, you will be the driving force behind our members' success, ensuring your building meets global standards for hospitality and operating excellence. This on-site position requires a presence in the building 5 days per week, focusing on member satisfaction, operational excellence, and business performance.

Responsibilities

• Deliver elevated hospitality by anticipating member and guest needs, offering personalized support, and ensuring a positive experience throughout the member journey.
• Act as the primary point of resolution for member feedback, using NPS data to identify trends, solve complex escalations, and implement service improvements.
• Support the Community Team in executing a curated event strategy to foster professional networking and member connections, impacting retention and satisfaction metrics.
• Ensure consistent coverage at the Community desk during business hours.
• Own operational excellence, identifying and implementing daily improvements to enhance the space.
• Manage timely resolution of service requests, move-in/move-out processes, and maintenance work orders, partnering with internal and external stakeholders.
• Partner with the Security team to ensure compliance with global health and safety standards.
• Manage controllable operating costs while delivering a premium member experience.
• Lead high-impact tours for prospective members, tailoring benefits to their needs to drive occupancy and revenue.
• Pursue revenue growth opportunities through ancillary service sales and membership upgrades.
• Collaborate with members to identify renewal and expansion opportunities using data-informed analytics.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Preferred 3+ years of professional experience in hospitality, multi-unit retail, or related fields with a proven track record of success.
• Proactive problem-solver with an entrepreneurial mindset, embracing change and continuous growth.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional verbal and written communication skills, with rapport-building abilities across diverse stakeholders.
• Experience using data tools (e.g., Qualtrics, Salesforce) to inform decision-making and drive satisfaction.
• Strategic thinker with a high degree of accountability, compassion, and self-awareness.

Pay

Base Pay: $65,000 annually

Incentive Compensation: Eligible to participate in a role-specific incentive plan. Details provided by recruiter.

Benefits

• 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per year.
• 16 weeks of paid parental leave.
• Competitive healthcare benefits.
• 401k plan.
• Life and AD&D insurance.

Life at WeWork

Being a WeWorker means being part of a community that inspires and challenges you. We celebrate unique perspectives, foster collaboration, and empower you to achieve more. Join us in shaping the future of work.