Community Lead, 410 N Scottsdale Rd (Tempe)

About the role

WeWork provides flexible workspace solutions to help businesses thrive globally. As a Community Lead, you will report to your building and be responsible for ensuring member needs are met and maintaining WeWork standards.

Responsibilities

• Complete scheduled conversations with owned accounts to maximize membership value.
• Anticipate and address member and guest needs proactively.
• Follow up with members who submit negative ratings or experiences.
• Support front desk coverage as needed.
• Conduct pre-move-in meetings and complete new member orientation.
• Curate onboarding materials and conduct move out interviews.
• Support building tours and sales activities.
• Provide feedback on events and host social events.
• Manage building operations, safety, and security.

Requirements

• Bachelor’s Degree or equivalent experience.
• 2+ years of experience in hospitality.
• Proficient in the local language and understanding of local culture.
• Excellent interpersonal and networking skills.
• Strong verbal and written communication skills.
• Strong organizational skills with the ability to multitask.
• Attention to detail and efficient task management.
• Enjoy and thrive in growing relationships.

Qualifications

• Passionate about building a global community.
• Willingness to learn and grow within WeWork’s mission.

Skills

• Customer service and relationship management.
• Event planning and coordination.
• Building operations and management.
• Safety and security protocols.

Benefits

• Base Pay: $60,000
• Incentive Compensation: Specific details will be provided by your recruiter.
• Comprehensive benefits package including:
• 20 days of PTO
• Approximately 13 paid holidays
• 80 hours of paid sick time per full calendar year
• 16 weeks paid parental leave
• Competitive healthcare benefits
• 401k plan
• Life and AD&D insurance