Community Health Worker, The Freeman Center, Full Time, First Shift

Patient Population

• Engages in population appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment plans.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans the care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.
• Identify patients who are in need of “medical home” services or community-based health care services.
• Collaborate with specialty care teams and proactively monitor tracking system to identify patients who are in need of “medical home” services and healthcare access education.
• Provide information, education and resources to patients to assist them in overcoming barriers to accessing healthcare and in following through with scheduled visits.
• Set appointments for patients with community “medical homes”, health service providers and UC Health outpatient services.
• Provide informal counseling, social support, and culturally appropriate health education.
• Contact patients for appointment reminders.
• Act as advocate for patients and families with community “medical homes: and health service providers.
• Follow up with patients and providers after scheduled appointments.
• Facilitate conflict resolution

Required Skills And Knowledge

• Demonstrates effective problem solving/decision making abilities.
• Effective communicator with ability to speak to large groups as well as individuals from all backgrounds (both in person and over the phone).
• Able to work in fast paced environment where conditions can change rapidly.
• Working knowledge of local community-based healthcare networks.
• Working knowledge of general computer operating systems, specifically Microsoft Office programs. (Outlook, Excel, and Power Point).
• Working knowledge of accepted ethical standards and HIPPA within the medical community and professional organization.
• Able to work independently or with little supervision.
• Strong organization skills.
• Bilingual in Spanish preferred.