Community Health Worker - Ohio Mobile - R10250-4

About the role

The Community Health Worker participates as a member of the inter-disciplinary care team (ICT) to coordinate care for members.

Responsibilities

• Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to: hospital, provider office, community agency, member’s home, telephonic or electronic communication.
• Accompany members to appointments and other social service encounters when necessary.
• Coordinate logistics to support members’ care plan goals and interventions – reminders, transportation, and childcare arrangements.
• Verify eligibility, previous enrollment history, demographics and current health status of each member.
• Contribute to assessments by gathering information from the member, family, providers and other stakeholders.
• Contribute to the development and implementation of the individualized care plan based on member’s needs and preferences, reporting information to the Case Manager.
• Assist with identifying and managing barriers to achievement of care plan goals.
• Assist with empowering the member to manage and improve their health, wellness, safety, adaptation, and self-care through effective care coordination.
• Assist with the provision of health education and wellness materials as directed by the Case Manager(s) or Team Lead.
• Evaluate member satisfaction through open communication and monitoring of concerns or issues.
• Maintain appropriate documentation within protocols and guidelines of the Care Management program.
• Look for ways to improve the process to make the members’ experience with CareSource easier and share with leadership to make it a standard, repeatable process.
• Regular travel to conduct member, provider and community-based visits as needed to ensure effective administration of the program.
• Perform any other job duties as requested.

Requirements

• High School Diploma or General Education Diploma (GED) is required.
• Minimum of two (2) years of experience in either volunteer or paid position working in community settings with at-risk populations providing coordination of services is preferred.
• Community Health Worker Certification, or equivalent approved training program, is preferred.
• Must have a valid driver’s license, vehicle, and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check and verified insurance.
• Influenza vaccination is required annually (October 1 – March 31) as a condition of continued employment.
• Must reside in the same territory they are assigned to work in; exceptions may be considered due to business need.

Skills

• Proficient with Microsoft Office, including Outlook, Word, and Excel.
• Sensitivity to and experience working within different cultures.
• Good interpersonal skills.
• Ability to work independently and within a team environment.
• Ability to identify problems and opportunities and communicate to management.
• Developing knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices.
• Demonstrate compassion, support, and collaboration with members and families.
• Self-motivated and inquisitive.
• Comfort with asking pertinent questions.
• Ability to work in a fast-paced environment.
• Ability to demonstrate and promote ethical conduct.
• Ability to develop positive relationships with all stakeholders.
• Awareness of community & state support resources.
• Organized, detail-oriented, and conflict resolution skills.
• Ability to keep composure and professionalism during times of high emotional stress.
• Ability to maintain confidentiality and act in the company’s best interest.
• Proven track record of demonstrating empathy and compassion for individuals.
• Proven track record for improving processes to make things easier for those you have served.

Working Conditions

• This is a mobile position, meaning that regular travel to different work locations, including homes, offices, or other public settings, is essential.
• Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
• May be required to travel greater than 50% of the time to perform work duties.
• Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer.
• Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members.

Pay

Compensation Range: $35,900.00 - $57,300.00. CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance.

Benefits

We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.