Community Health Worker, Manager - San Bernardino/Orange County

About the role

The Community Health Worker (CHW) Lead for Waymark will oversee and manage a team of CHWs in the San Bernardino/Orange County area. Reporting to the Market Operations Lead, the CHW Lead will supervise daily activities, provide coaching and support, and manage performance.

Responsibilities

• Provide direct supervision of CHWs, including helping them establish and implement schedules and priorities.
• Lead weekly team huddles with a multidisciplinary team to coordinate patient care.
• Coach, mentor, and support CHWs to ensure satisfaction and competency.
• Manage staffing schedules to ensure patient coverage and continuity of care.
• Review data dashboards to manage CHW performance and identify strengths and opportunities.
• Hire, train, deploy, and provide ongoing support to local CHWs.
• Navigate technology systems to supervise CHW documentation and ensure quality care.
• Represent Waymark in the community and build community partnerships.
• Maintain knowledge of community resources and support CHWs in understanding and navigating those resources.
• Contribute to the local leadership team and represent Waymark’s values.
• Maintain a small outreach and patient caseload as a CHW, including potentially speaking with patients over the phone or meeting them in the community, home, or healthcare facilities.

Requirements

• Experience supervising teams of community health workers or related local health workforces.
• Experience delivering health services as a CHW or related role and openness to supporting a small caseload.
• Cultural and personal humility, understanding of Medicaid and barriers to healthcare access, and comfort with external communications and community building.
• Sound judgment, quick analysis, and empathy in managing team members.
• Experience and comfort using technology for virtual communication, scheduling, and documentation.
• Understanding and ability to teach and implement trauma-informed care, motivational interviewing, and harm reduction.
• Knowledge of CHW recruitment, hiring, training, and supervision strategies.
• Long-time resident of Southern California and knowledge of community resources.

Qualifications

• Community Health Worker certification (preferred).
• Experience in the Southern California area (preferred).

Skills

• Leadership skills.
• Communication and collaboration skills.
• Technology proficiency.
• Understanding of trauma-informed care and motivational interviewing.
• Ability to navigate community resources.

Benefits

• Stock Options.
• Work-from-Home Stipend.
• Medical, Vision, and Dental Coverage.
• Life Insurance.
• Paid Time Off.
• Parental Leave.
• Retirement Savings.
• Commuter Benefits.
• Professional Development Stipend.
• Covid Vaccination Policy.

Pay

$71,000 - $98,000

Schedule

This is a hybrid role involving work from a home office as well as travel required within the market (up to 60%).

Application Instructions

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

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