Community Health Worker - Field MI (Southwest Michigan)

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Key Responsibilities

• Requires flexibility to work in situations in which the working conditions are unknown, as environments and situation of patient homes may vary.
• Ability to communicate medical information to health care professionals and care coordinators over the telephone.
• Knowledge of formal and informal community agencies and resources.
• Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Able to influence medical care providers as needed to adjust interventions based on member’s cultural, ethnic, or religious preferences.
• Able to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment.
• Exceptional organizational and interpersonal skills, with attention to detail required.
• Able to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.

Required Qualifications

• Must reside in Barry, Van Buren, Kalamazoo, Calhoun, Branch, St Joseph, Cass, and Berrien Counties, or the surrounding service area.
• Must be willing and able to travel within a 90-mile radius up to 70% of the time.
• Must possess reliable transportation and maintain the ability to travel throughout the assigned territory.
• Must have 1-3 years of relevant experience, preferably in community outreach, member engagement, patient support, care coordination, or conducting home visits.
• Experience working with diverse urban and/or rural populations, with a strong understanding of local community resources, support networks, and service organizations.

Preferred Qualifications

• Experience working in community/outpatient setting.
• Community Health Worker Certification or equivalent training and experience.
• Preferred skills: Mental Health First Aid, Trauma Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.
• Meet all requirements set forth by local state i.e. first aid, CPR, TB screen, etc.
• Experience using a computer including the use of Excel and Electronic Health Records.

Remote Work Expectations

• This is a remote role and candidates must have a dedicated workspace free of interruptions.
• Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted.

Pay Range

The Typical Pay Range For This Role Is $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.