Community Health Worker - Behavioral Health

About the role

The Community Health Worker provides direct care services to a diverse patient population and reports to the Associate Behavioral Health Director or Center Director. This position is represented by SEIU-UHW; salaries and benefits are set by a collective bargaining agreement (CBA), and the employee must remain a member in good standing of SEIU-UHW as defined in the CBA.

Responsibilities

• Facilitates and manages patient referrals to therapy and psychiatry
• Contacts, screens, triages, and connects patients to both internal and external behavioral health resources
• Maintains and shares in-house waitlist if appropriate
• Maintains mental health provider schedules with a focus on optimizing productivity
• Fills provider schedules and manages templates
• Conducts warm hand offs of patients from medical providers to facilitate integration of care, to connect high risk/high priority patients to behavioral health services, and/or for patients who have a positive screening for unhealthy alcohol use
• Assists in establishing and maintaining smooth functioning of the site's Behavioral Health Team
• Actively participates in behavioral health meetings
• Supports behavioral health patient panels by making reminder calls, tracking patient attendance, and following up on no-shows to support and improve continuity of treatment
• Supports behavioral health providers in having patients complete screening questionnaires and other paperwork
• Tracks patients' progress and alerts providers to need for outreach and for enhanced services
• Assists in coordinating and supporting behavioral health patient groups
• Ensures appropriate consent and parental involvement for pediatric patients in behavioral health (at sites serving pediatric patients)
• Provides basic support to patients in connection to patient portal and video telehealth visits
• Contacts community agencies and maintains updated resource lists of BH resources in the community
• Responsible for data collection, entry and generation of reports
• Participates in special projects under the direction of supervisor