Community Health Worker

Essential Duties & Responsibilities

• Networks with community providers to promote CI&R Referral and/or recruit eligible participants to needed services
• Conduct outreach in the community to engage and recruit women/families for CI&R
• Distribute flyers, brochures, or other informational or educational documents to inform members of the targeted communities
• Attend Community meetings or health fairs to understand community issues and build relationships with community members
• Aid families in navigating home visiting, healthcare, and social service systems
• Assist in conducting initial intakes, including attempts to contact, to assess clients' service needs
• Travel to contact high-risk clients in the service area as assigned when unable to locate
• Refer families to the appropriate home visiting service provider and follow up to ensure referrals are received by service provider and services are provided to families
• Provide immediate referrals to community resources for families with emergent needs
• Provide relevant information to clients about breastfeeding, health care options, parenting education, preventative health education, and child development
• Maintain participant records in accordance with program and funding source requirements
• Develop a weekly calendar of outreach activities and locations
• Conduct formal presentations in the community on CI&R Services
• Accurately and timely enter participant information into the Well Family System
• Locate and research new services and resources for families
• Participate in continuous quality improvement activities
• Maintain confidentiality of children, families, and other records and information
• Participate in trainings, meetings, workshops, conferences, webinars, and conference calls as necessary

Specific Activities

• Coordinated Intake & Referral

Education and/or Work Experience Requirements

• High school diploma with two years of experience in the community
• Strong customer service skills, experience with social services or public health/maternal child health field preferred
• Experience working with diverse communities, organizations, and agencies preferred
• Strong communication skills are required
• Resident or prior residence of the targeted zip codes of 32208, 09, 10 is a plus
• Ability to speak Spanish is a plus

Additional Eligibility Qualifications

• Excellent verbal and written communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community
• Ability to build trust
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work flexible hours; including evenings, weekends as needed
• Ability to establish and maintain effective working relationships with Coalition partner agency staff and the public
• Works collaboratively and effectively within a team
• Must be trustworthy, empathetic, persistent, resourceful, and willing to help others
• Knowledge of community agencies and resources
• Ability to connect with and interact effectively with culturally diverse families and organizations
• Ability to work with families in a non-judgmental and respectful manner
• Ability to communicate effectively with multiple community partners and medical providers
• Ability to use good judgment and make independent decisions with clear and professional boundaries
• Ability to work independently
• Must be able to commit to the Coalition vision and be passionate about its mission
• Requires reliable transportation, as travel is required, valid driver's license, good driving record, and automobile insurance

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state, and local standards
• Must be able to travel to alternate locations
• Required to sit, stand, walk, speak, and hear while performing the duties of this job, regularly
• The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen
• Lifting/carrying up to 25 pounds