Community Health Worker

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives and support one another to succeed. Our employees are team members, supported by competitive benefits and a culture of connection and collaboration.

Responsibilities

• Initiate contact with eligible patients telephonically and/or in person.
• Conduct a social needs screening and document in the Electronic Medical Record (Epic).
• Provide telephonic, in-home, or community-based visits to assist patients with their social and health-related needs.
• Conduct weekly follow-ups with patients via their preferred method of communication (telephonic, home or in community setting).
• Meet weekly, monthly, and annual patient/member enrollment targets as set by the department.
• Advocate for patients by motivating them to meet their health-related goals, connecting them to resources in the community, and educating them on navigating these resources.
• Collaborate with care teams and community-based organization stakeholders to address patient needs.
• Aid patients in filling out applications for community-based programs, organizing their paperwork, and ensuring they are connected to their medical care team.
• Prepare reports and documents as needed or requested.
• Attend regular team and one-on-one departmental meetings.
• Able to work effectively in a hybrid model setting (office, hospital/clinical, community and home) as required based on departmental needs.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

• Education, Knowledge, Skills and Abilities Required:
• - Bachelor's degree in health related field or 3+ years experience in health or hospitality field with a High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• - Experience with accessing social service resources available for New Jersey.
• - Must be proficient in MS Word/Google Suite and computer data entry.
• - Excellent oral and written communication skills.
• - Ability to carry out written and oral instructions.
• - Ability to receive and address feedback.
• - Ability to exercise judgment in the application of professional services.
• - Comfortable with telephonic outreach, home visits and outreach in the community.
• Education, Knowledge, Skills and Abilities Preferred:
• - Prior experience as an outreach worker or related title.
• - Excellent time management skills.
• - Bilingual/Multilingual with ability to pass language fluency test.
• Licenses and Certifications Required:
• - Valid driver's license and reliable transportation.

Compensation

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Benefits

HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate.

Awards

• US News & World Report 2025 - HUMC - #1 Hospital in NJ & #1 in NY Metro Area
• US News & World Report 2025 - Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ and #3 Children’s Specialties in the Nation
• US News & World Report 2025 - JSUMC - #5 Hospital in NJ
• US News & World Report 2025 - John Theurer Cancer Center at HUMC - Ranked Nationally
• US News & World Report 2025 - HUMC - Best Hospitals Honor Roll
• Becker’s Hospital Review 2025 - 7 HMH Institutions Named Among Becker’s Top 100
• Newsweek 2025 - Hackensack Meridian Health - America’s Greatest Workplaces for Mental Well-Being 2025
• Newsweek 2025 - Best Hospitals USA - HUMC - #59

Network

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