Community Health Worker (12-Month Contract)

About the role

Zócalo Health is a tech-driven provider serving the Latino community. This is a 12-month grant-funded contract position.

Responsibilities

• Play an active role in patient registration and enrollment, including organizing community engagement and outbound calls to patients.
• Conduct outreach (virtually and in-person) to patients scheduled for appointments and complete initial intake.
• Engage with a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing.
• Assess for social determinants of health (SDOH) needs and enroll patients in SDOH programs, including care planning development, referral to community resources, coaching, and graduation planning.
• Collaborate with a multidisciplinary care team to contribute to care plans, triage requests, and solve complex patient needs.
• Document all patient and care team interactions across multiple systems and tools.
• Participate in community events to support patient activation and trust-building, including relationship-building with key contacts, facilitating group education sessions, and liaising with community organizations.
• Provide culturally and linguistically appropriate health education and information.
• Aid in federal and state support program enrollment, appointment scheduling, referrals, and promoting continuity of care.
• Support individualized goal setting using motivational interviewing.
• Conduct individual social needs assessments.
• Provide social support by listening to patient concerns and referring to appropriate support resources.
• Attend and participate in community events as a Zócalo Health representative.
• Care for internal clinical services.
• Perform other responsibilities and tasks as requested by your manager.

Requirements

• Fluency (verbal and written) in English and Spanish.
• Knowledgeable of Latino customs and cultural norms (preferred).
• High school diploma or GED (minimum).
• Must possess a Community Health Worker certification, which included field experience as a requirement for completion -OR- Demonstrate 2,000+ hours of CHW work (paid or volunteer) in the past three years and willingness to obtain a Community Health Worker certification within 18 months of hire date.
• 1-3 years healthcare experience or healthcare navigation within the community.
• 2 - 5 years of community work, advocacy, engagement, or organizing.
• Previous working experience in related jobs (health promotion, project coordination, social research, administration).
• Familiarity with Google workspace. (preferred)
• Past experience documenting in an EHR. (preferred)
• Training in motivational interviewing. (preferred)
• Comfortable working with multiple computer applications simultaneously and willing to learn new technologies and frameworks.
• Team player who builds effective working relationships.
• Ability to train others.
• Well-known in and have strong ties to the local Latino community. (preferred)
• Well versed in local resources to support SDOH needs. (preferred)

Qualifications

• Cover letter
• Resume
• References

Benefits & Perks

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
• Comprehensive benefits (medical/dental/vision)
• Generous home office stipend
• Competitive compensation
• Generous PTO policy including 6 paid holidays.

Pay

$27.00 - $30.00 per hour

Schedule

Remote: Must reside in Inyo, Mono, or Alpine County