Community Health Worker 1

About the role

The Community Health Worker contributes to the administration of care management. You will provide non-clinical support to the assessment and evaluation of member needs and requirements. This support aims to achieve or maintain optimal wellness. You will guide members/families toward and facilitate interaction with appropriate resources for their care and wellbeing.

Responsibilities

• Conduct in-person and telephonic non-clinical assessments to understand member care needs, preferences, and socioeconomic barriers, and evaluate the home environment
• Work collaboratively with other Humana associates as a member of Humana's Care Management Support teams, including care managers and Wellness and Information Navigators
• Assist members with scheduling physical health and behavioral health office visits and addressing barriers to appointment attendance
• Assess enrollee barriers to healthy living and accessing healthcare services and arrange necessary social services and supports
• Serve as an enrollee advocate with providers, community resources, schools, and others, including accompanying members to provider office visits
• Support enrollee compliance with their care plan, medication, and treatment adherence
• Support enrollee self-management through the provision of culturally appropriate health education and coaching
• Serve as an important knowledge source for community services and information for members and other Humana associates
• Develop relationships with providers and community resources to support enrollee identification and referrals
• Implement community assessments to identify community resource gaps

Requirements

• High School Diploma or equivalent
• Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
• Must reside in Oklahoma and work full time and travel to member's location
• Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word)
• Exceptional communication and interpersonal skills for building rapport with customers and stakeholders
• Respect for cultural and demographic diversity
• Strong written communication skills and advocacy for members at all care levels

Preferred Qualifications

• Community Health Worker training and/or certificate or willingness to complete within one (1) year
• Bachelor's degree in social work or related field
• Familiarity with state Medicaid program guidelines
• Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy
• Fluency in Spanish, French Creole, or Vietnamese

Additional information

• Workstyle: Combination remote work at home and onsite/home member visits
• Mileage reimbursement is provided for work-related travel.
• Educational requirements: High School Diploma or equivalent
• Interview Format: As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability.
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.