COMMUNITY HEALTH NAVIGATOR, FULL-TME

We Did It Again! InterCommunity is a 2025 Healthcare Top Workplaces Winner! VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS — including 2025!

About the role

InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay. We offer same-day primary care and a wide range of behavioral health services across our community health centers in:

• 281 Main St., East Hartford
• 40 Coventry St., Hartford
• 828 Sullivan Ave., South Windsor

Our Addiction Services Division provides a full continuum of care, including:

• Primary care integration
• Residential detox and treatment
• Outpatient mental health and substance use services for adults and children
• Intensive outpatient programs
• Employment and community support
• Mobile crisis evaluations
• Judicial support services
• Social rehabilitation

The Community Health Navigator plays a vital role in connecting clients to essential health services. This position supports individuals by coordinating appointments, providing transportation, participating in community outreach, and promoting both physical and mental well-being. The ideal candidate is compassionate, organized, and knowledgeable in basic medical and behavioral health concepts.

Responsibilities

Client Support & Navigation

• Schedule and coordinate medical, behavioral health, and social service appointments.
• Provide safe and timely transportation to and from appointments and community events.
• Assist clients in understanding care plans and navigating healthcare systems.

Community Engagement

• Represent the organization at community events, health fairs, and outreach activities.
• Build relationships with local partners and service providers to enhance client support.

Health Education & Advocacy

• Educate clients on the importance of preventive care, chronic disease management, and mental health awareness.
• Advocate for client needs within the healthcare system and community services.

Documentation & Communication

• Maintain accurate records of client interactions, appointments, and services provided.
• Communicate effectively with clinical teams to ensure continuity of care.
• Collaborate with healthcare professionals to ensure efficient patient care.

Additional Responsibilities

• Maintain cleanliness and organization in patient care areas.
• Maintain accurate and up-to-date documentation of patient assessments, care plans, progress notes, and services rendered.
• Ensure compliance with regulatory requirements and healthcare policies and procedures.
• Adhere to all federal and state regulations and guidelines.
• Always maintain patient confidentiality.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required; associate degree or healthcare certification preferred.
• Valid driver’s license and reliable transportation required.
• Strong interpersonal, organizational, and communication skills.
• Empathy and cultural sensitivity.
• Problem-solving and resourcefulness.
• Team collaboration and independence.
• Experience in community health, social services, or a healthcare setting.
• Understanding of physical and mental health conditions.
• Commitment to health equity and community wellness.
• At least 2-3 years of experience working in a medical setting.
• Bilingual English to Spanish preferred.

All Agency Staff Employees MUST show proof of CPR Certification within 60 days of official start date.

Benefits

At InterCommunity, we believe your well-being matters — at work and beyond. That’s why we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. All benefit-eligible employees (scheduled to work a minimum of 30 hours per week) are eligible for:

• Medical, Dental, and Voluntary Vision insurance (flexible contribution options including 2 HDHP with HSA enrollment or non-HDHP at minimal cost to employees).
• Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D.
• Supplemental Life Insurance available.
• 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked.
• Generous Paid PTO and paid holidays.
• Work-life balance flexibility.
• Career advancement opportunities in a supportive, mission-driven environment.

Benefits are effective on the first day of the month following date of hire.

Pay

Wage Range: $21.25 - $25.00 Hourly

Schedule

Monday - Friday, 8:00 AM - 4:30 PM