Community Health Advisor

Job Summary

The Community Health Advisor is responsible for the delivery of health education to PACE-eligible seniors and/or their families or designated representatives on valuable health care and social services via the PACE model of care.

Essential Job Functions

• Supports Innovative Integrated Health’s (IIH) Business Development department recruitment efforts and enrollment assistance for IIH’s PACE program.
• Participates in community health events, education activities, and PACE-sponsored events, as assigned.
• Develops meaningful, relevant relationships with community organizations including but not limited to, senior and cultural centers, churches, doctors’ offices, and/or housing communities.
• Conduct outreach within the PACE designated service area to source marketing outreach opportunities.
• Tracks all marketing and outreach activity efforts.
• Completes Daily activity reports and submits weekly/monthly data to Director of Outreach/Outreach Manager.
• Engages in mandatory and ongoing training and skill-building activities to effectively achieve intake, enrollment, and program goals.
• Provides PACE referral and community health resource information to PACE-eligible seniors, their families/caregivers, and/or community members in designated service area(s).
• Conducts preliminary enrollment screening interviews to determine eligibility for PACE program services.
• Affixes to health education and PACE information booths.
• Responsible for adding to and reviewing annual Community Outreach and Marketing calendar to ensure readiness and timely preparation.
• Tracks outreach activity in the Enrollment Activity Tracker.
• Sets up promotional material requests and reports utilization figures to the VP of Business Development and the Marketing Manager.
• Attends and participates in staff meetings, in-services, projects, and committees as assigned.
• Adheres to and supports the center’s practices, procedures, and policies including assigned break times and attendance.
• Accepts assigned duties in a cooperative manner; and performs all other related duties as assigned.
• May require use of personal vehicle.

Knowledge, Skills And Abilities

• Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook).
• Knowledge of general office procedures, equipment and filing systems.
• Ability to communicate effectively, both orally and in writing.
• Ability to quickly learn department policies, procedures, goals, and services.
• Skill: Attention to detail and accuracy.
• Ability to change priorities regularly.
• Ability to maintain confidentiality following HIPAA guidelines.
• Ability to communicate clearly and effectively, verbally and in writing with community members, staff, supervisor and community partners.
• Ability to establish and maintain cooperative working relationship with staff members.
• Skill: Preparation of basic correspondence and simple reports in Microsoft Word.

Experience

• Minimum of one (1) year working with the frail or elderly population.
• PREFERRED: Experience as a customer service, sales, education, training, and/or marketing representative.

Qualifications

• High School diploma or General Educational Development (GED) certificate or equivalent related work experience (in lieu of Diploma).
• 3-4 years of direct community outreach experience.
• Valid Driver’s license and auto insurance.

Other Requirements

• All employees facilitating PACE marketing activities are required to pass the PACE marketing exam.

Working Conditions and Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Values

• CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants.
• COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care.
• CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow.
• COMMUNITY that fosters connection, belonging, and support for participants and their families.
• COMMITMENT to quality improvement, innovation, and delivering healthier outcomes.