Community Family Advisor

Essential Functions

• Oversee a caseload of students assigned by the school to increase engagement (e.g., monitoring student log in, class attendance) through intervention (e.g., Learning Coach training, catch up sessions, time management).
• Provide consistent proactive support to students using data resources.
• Provide support to students and Learning Coaches through the Onboarding (Strong Start) experience.
• Serve as primary point of contact between students and Learning Coaches and teachers and/or school administration.
• Pursue and apply continuous education and training to increase efficacy with the dynamic needs of their students and Learning Coaches.

Required Minimum Qualifications

• Two (2) years of college AND Two (2) years of experience in education OR Equivalent combination of education and related experience

Other Required Qualifications

• Strong written and verbal communication skills;
• Excellent problem-solving skills;
• Organizations skills, multi-tasking abilities;
• Customer service focus;
• Adaptable and comfortable in a fast-paced work environment;
• Experience coordinating academically-oriented clubs and extra-curricular activities;
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint);
• Web proficiency;
• Familiarity with the online learning experience;
• Ability to travel 20% of the time;
• Ability to clear required background check.

Desired Qualifications

• Four (4) years of college education.
• Experience working with the proposed age group.
• Experience supporting adults and children in learning and the use of technology.
• An ability to learn new technology tools quickly (ex. database and web-based tools).

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This is a virtual position that may require one or more days a week in the office as determined by the supervisor.