Community Engagement Specialist

About the role

The One Stop Operator/Community Engagement position reports to the One Stop State Director, is a salaried exempt role based in Central, OK. The Dynamic Difference: We don't just run programs; we build them around people. Our human‑centered approach combines real corporate support, long‑term leadership, and cutting‑edge technology including AI interview tools, virtual reality career exploration, and real‑time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers. Who We Are: A National Leader in Workforce Solutions – we are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Responsibilities

• Oversee a group of teams that drive individuals to obtain services through the broad range of services and be accountable to identifying and enrolling targeted number of customers to receive services from all funding streams, initiatives, and programs.
• Coordination with Board Staff.
• Workforce Center Oversight.
• Outreach efforts.
• Community Collaborations.
• Referral process.
• Event hosting.
• Initial assessment services.
• Universal population services.
• Adopting Agencies for partnering.
• Pop‑up services.
• Develop comprehensive, tactical strategies and goals to implement a strong service delivery model that improves efficiency and effectiveness while representing the local brand.
• Coach, lead and develop the Workforce Center teams to ensure operations are meeting the requirements of the funding source.
• Implement and reinforce customer flow and service standards across partner organizations.
• Ensure effective and efficient triaging of customers, leading and managing referral process and outcomes between programs.
• Oversee inbound and outbound phone system for the American Job Center (AJC) and ensure proper routing for customer satisfaction.
• Support the integration of Language Line Services to offer professional interpretation and translation services with non‑English‑speaking, multilingual, blind and visually impaired, and deaf and hard of hearing customers.
• Facilities and Safety Management, including addressing cleanliness issues and repairs in a timely manner.
• Ensure adequate and quality coverage of the AJC computer lab/Resource Room with a focus on customer flow and satisfaction.
• Ensure all staff covering the AJC computer lab/Resource Room are adequately trained.
• Responsible for oversight of partnership with the Wagner‑Peyser program including RESEA, and Universal