Community Engagement Representative

About the role

This role involves assisting the Community Engagement Manager in growing membership, increasing member engagement, and raising awareness of Hughes. The responsibilities include attending community events, business expos, networking events, and meeting with SEG groups. Collaboration with the Brand Creative and Digital Marketing teams and other internal stakeholders is also required.

Responsibilities

• Onboards new Select Employee Groups (SEGs) and manages relationships with new and existing SEGs.
• Increases membership penetration level with current SEGs.
• Affords administrative duties and special projects as assigned.
• Represents the credit union at community events, chamber events, business expos, and networking events to engage attendees, educate on products and services, and ensure positive brand representation.
• Networks with business and community partners to deepen relationships and brand recognition within the local community.
• Aids in the development and management of the Local Merchant Program.
• Increases membership within the guidelines of the NCUA and Board of Directors through coordination of trade shows, special events, financial education, onsite visits, and networking.
• Affords assistance with tracking sponsorship and donation requests that come through the website and ensures they're submitted through Asna for team review.
• Assists in inventory tracking and management of collateral materials, branded promotional items, and event supplies.
• May coordinate branded giveaway ordering by collaborating with the brand and creative teams to ensure alignment with the brand.
• Affords assistance in the development, coordination, and implementation of staff training for the Hughes Ambassador program, which includes creating job aids and training materials.
• Serves as a backup support for reputation management and response coordination.
• Teaches financial literacy in the community.
• Provides administrative support to departments as needed.

Qualifications

• Six months of similar or related experience.
• Two-year college degree or completion of a specialized course of study in business or trade school.
• Strong written and verbal communication skills.
• Must occasionally lift and/or move up to fifty pounds.
• High attention to detail and ability to work both independently and collaboratively.
• Strong interpersonal skills with the ability to build trust and maintain professional relationships across departments and with external partners.

Preferred Skills

• Degree in marketing or a related field.
• Bilingual.