Community Engagement and Partnerships Manager

About the role

Multnomah County Library is seeking an experienced manager to lead the Community Engagement and Partnerships team. This team builds and maintains relationships with community partners and leads and provides oversight of outreach across the organization.

Responsibilities

• Lead strategic planning and development of community partnerships and engagement that foster connection, access, programming and use of library spaces.
• Plan, organize, manage, and administer the community partnerships and engagement program, operations, and functions.
• Develop and implement program and strategic planning as well as implement and assist in the development of policies, procedures, protocols, strategies, goals and objectives, and business practices for the community partnership and engagement program.
• Establish and review program specific policies, protocols, strategies, goals and objectives for community partnerships and engagement, which will include the evaluation of goals, objectives, priorities, and activities to improve performance and outcomes.
• Recommend and establish administrative controls and improvements as needed.
• Develop procedures and guidelines for partnership and engagement development systemwide to avoid duplication and to align processes through a centralized system and also develop procedures related to new and/or changing regulatory requirements.
• Provide leadership and management of the library’s Community Engagement and Partnerships team, which is responsible for leading community engagement efforts and providing direct library service at points of need in the community.
• Direct and approve the planning, prioritizing, assigning, training, and review of the work of a diverse workforce and act as a resource and provide direction, guidance, and leadership to staff; advise on the more complex and sensitive concerns and issues.
• Develop and implement program and strategic planning as well as implement and assist in the development of policies, procedures, protocols, strategies, goals and objectives, and business practices for the community partnership and engagement program.
• Direct and approve the planning, prioritizing, assigning, training, and review of the work of a diverse workforce and act as a resource and provide direction, guidance, and leadership to staff; advise on the more complex and sensitive concerns and issues.
• Select, direct, and manage the work of contractors and consultants.

Requirements

The library is open and welcoming to all members of our community, including individuals who may be encountering hardships or challenges that affect their behavior and interactions. This position requires someone with the ability to work respectfully and capably with people from all backgrounds and age groups. You must demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor while working with customers, co-workers and community.

Qualifications

• Bachelor’s degree in a related field or the equivalent experience.
• Knowledge and understanding of community partnership and engagement development, particularly in public libraries.
• Strong cultural sensitivity and competency abilities.
• Experience managing in a union environment.

Preferred Qualifications

• Experience delivering customer service in a library setting.
• Ability to communicate effectively with a variety of individuals.
• Experience planning, preparing and implementing programs.
• Understanding of the impact of systemic oppression and its potential impact on marginalized patrons seeking library services.

Benefits

Not specified.

Pay

$94,806.97 - $142,209.24 Annual

Schedule

Hybrid Telework: This position is designated as “hybrid telework,” meaning you will be working both remotely (from home) and in person at an onsite location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is the Library Operations Center at 221 NE 122nd Avenue, Portland, OR 97230.

Equal Pay Law

Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.

Accommodation under the Americans with Disabilities Act

We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.