Community Employment Specialist

About the role

The Indiana Department of Workforce Development (DWD) seeks to develop a premier workforce that supports Indiana's economic growth. This role involves assisting job seekers and businesses through various services.

Responsibilities

• Gather information from applicants and evaluate their qualifications and employment barriers.
• Aid clients in job searching and resume building.
• Review assessments, client backgrounds, and vocational interests to recommend and work with partner programs.
• Administer assessment instruments and interpret aptitude results.
• Communicate services available from other public assistance agencies and make referrals.
• Explain employment opportunities and refer clients to specialized programs if needed.
• Utilize data tracking systems to document all services provided.
• Support job/hiring fairs or events for talent recruitment.
• Provide technical assistance for customers using automated systems including Indiana Career Connect programs.
• Present education materials to groups and individuals.

Requirements

• Minimum 1+ years of experience in customer service.
• Advanced research skills and proficiency in internet-based resources.
• Ability to communicate professionally and interact with different stakeholders.
• Experience managing relationships and motivating customers.
• Knowledge of State’s current client services program system.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to prioritize tasks and maintain attention to detail.
• Experience adapting to policy changes.

Qualifications

A High School Diploma or equivalent is required, though a degree is not mandatory. Candidates must demonstrate the outlined knowledge, skills, and abilities in a similar role.

Skills

Understanding of different funding sources, advanced research skills, communication, relationship management, and proficiency in Microsoft Office applications are essential.

Benefits

• Medical, vision, and dental plans.
• Wellness Rewards Program.
• Health Savings Account.
• 457(b) deferred compensation account.
• Two fully-funded pension plans.
• Comprehensive leave policies.
• Group life insurance.
• Referral bonus program.
• Employee assistance program.
• Public Service Loan Forgiveness Program eligibility.
• Free LinkedIn Learning access.

What You'll Need for Success

• Ability to understand and utilize different funding sources.
• Working knowledge of client tracking methods.
• Advanced research skills and internet resource utilization.
• Professional communication and stakeholder interaction skills.
• Relationship management and customer motivation skills.
• Knowledge of State’s current client services program system.
• Proficiency in Microsoft Office applications.
• Prioritization and attention to detail.
• Adaptability to policy changes.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment With the State of Indiana

• Comprehensive benefit package including medical, vision, and dental plans.
• Wellness Rewards Program.
• Health Savings Account.
• Deferred compensation 457(b) account.
• Two fully-funded pension plans.
• Comprehensive leave policies.
• Group life insurance.
• Referral bonus program.
• Employee assistance program.
• Public Service Loan Forgiveness Program eligibility.
• Free LinkedIn Learning access.

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations are available upon request.