Community Donation Manager (Operations Manager)

Savers is a purpose-driven thrift retailer with over 300 stores across the U.S., Canada, and Australia. We champion reuse by purchasing gently-used items from local nonprofit partners, redirecting billions of pounds of goods from landfills while funding community-based programs.

About the role

The Community Donation Manager oversees the day-to-day operations of the Community Donation Center, ensuring it is the preferred donation destination. This role manages a team of Ambassadors, upholds company standards, and promotes brand awareness in the community. The position averages 45 hours per week and is non-exempt.

Responsibilities

• Manage and direct all processes related to the Community Donation Center (CDC), ensuring it is organized, clean, safe, and welcoming.
• Partner with the Production Manager/Store Manager to manage donation flow into the production room, maintaining a steady supply.
• Engage with customers and donors to promote Savers’ brand both in-store and in the community.
• Ensure donations are accurately weighed, classified, and accounted for.
• Plan, track, and measure donation goals and results.
• Schedule CDC Ambassadors using the CDC Scheduler and Daily Planner, aligning coverage with expected volume.
• Utilize branded signage and company-approved materials to promote the Savers brand.
• Leverage the Voice of the Customer Program to improve donor satisfaction.
• Lead, direct, and supervise the work of CDC Ambassadors, including recruiting, training, coaching, and providing feedback.
• Develop a culture of appreciation for donors and donations, ensuring fast, friendly, and respectful service.
• Identify and develop high-potential team members for supervisory and management roles.
• Role model and maintain a respectful, values-driven workplace adhering to Savers’ policies.
• Deliver a positive donor experience by training, coaching, and role-modeling service expectations.
• Continuously assess donor areas and direct team activities to meet standards.
• Actively engage with donors to gather feedback and improve the donor experience.
• Educate store team members on Savers’ brand and empower them to share the business model with customers.
• Promote awareness of the nonprofit partner, joint brands, and community impact.
• Drive company promotions and grassroots efforts to create community awareness of the CDC and Savers’ brand.
• Partner with the Sourcing team to lead or assist in Fundrive events as needed.
• Network within the community to share the Savers story and promote awareness.

Requirements

• Excellent presentation skills.
• Strong mathematical skills.
• Ability to communicate effectively in both verbal and written forms.
• Ability to observe, assess, and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.
• High School diploma required; post-secondary degree/diploma preferred.
• Experience managing people preferred.

Physical Requirements

• Frequently lift and carry products weighing less than 5 lbs; occasionally up to 50 lbs.
• Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4–10 lbs. of force.
• Frequent reaching in various directions to inspect/handle merchandise, validate processes, and train/coach the team.
• Dexterity for complex hand-eye tasks, including keyboarding, writing, and merchandise inspection.
• Continuous standing, frequent walking, stooping, bending, twisting, and occasional kneeling.
• Frequent reading of written and electronic documents and product labels.
• Continuous verbal communication and hearing to interact with team members, management, and customers.
• Occasional exposure to hazardous machinery (compactor, baler), solvents, radiation (microwave), dust, and temperature fluctuations.
• Ability to adjust work schedule to business needs, including nights, weekends, and holidays.
• Ability to safely navigate work environments with industrial machinery, heavy equipment, elevated/uneven surfaces, and moving forklifts.

Benefits

• Comprehensive healthcare plans (medical, dental, vision) at a reasonable cost.
• Specialized health programs (smoking cessation, counseling, diabetes management, chronic joint pain).
• Paid Time Off: sick pay, vacation pay (~2 weeks), 6 paid holidays plus 1–2 floating holidays.
• Team member discounts: up to 50% off store merchandise.
• Flexible spending accounts for eligible health and daycare expenses.
• Employee Assistance Program (EAP): free tools and resources for work-life balance.
• Retirement Plan: 401k with generous company matching contributions.
• Company-provided life insurance with the option to purchase supplemental coverage.
• Annual bonus and performance merit increases.
• Disability insurance and parental leave.

Schedule

This is a non-exempt role averaging 45 hours per week, with the need to adjust work schedules to business demands, including nights, weekends, and holidays.

Location: 4690 High Pointe Blvd., Harrisburg, PA 17111. Periodic travel to meetings or other stores may be required.