Community Donation Manager (Operations Manager)

Non-exempt role averaging 45 hours per week, including some nights, weekends, and holidays.

About Us

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, we champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. By purchasing these items from our nonprofit partners, we redirect billions of pounds of used goods away from landfills and provide valuable funding for their community-based programs and services.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

What You Can Expect

• A purpose-driven company with a business model that positively impacts the planet and local communities.
• An inclusive environment celebrating uniqueness, with team members from diverse backgrounds and perspectives.
• Career growth opportunities aligned with our aggressive store expansion plans.
• Comprehensive onboarding and training from day one, including in-house expertise through Savers University.

Responsibilities

• Oversee the day-to-day operations of the Community Donation Center (CDC), ensuring it is organized, clean, safe, and welcoming.
• Manage donation flow, storage, and staging, partnering with the Production Manager/Store Manager to maintain a steady supply.
• Engage with customers and donors to promote the Savers brand both in-store and in the community.
• Ensure donations are accurately weighed, classified, and accounted for.
• Plan, track, and measure donation goals and results.
• Schedule CDC Ambassadors using the CDC Scheduler and Daily Planner to align coverage with expected volume and donor traffic.
• Utilize branded signage and company-approved materials to promote the Savers brand.
• Leverage the Voice of the Customer Program to improve donor satisfaction.
• Lead, direct, and supervise a team of CDC Ambassadors, including recruiting, training, coaching, and providing feedback.
• Develop a culture of appreciation for donors and donations, ensuring fast, friendly, and respectful service.
• Identify and develop high-potential team members for supervisory and management roles.
• Role-model and maintain a respectful, values-driven workplace adhering to Savers’ policies and procedures.
• Deliver a positive donor experience by training, coaching, and role-modeling service expectations.
• Continuously assess donor areas and direct team activities to meet standards.
• Actively engage with donors to gather feedback and improve the donor experience.
• Educate store team members on the Savers brand and empower them to share the business model with customers and the community.
• Promote awareness of our nonprofit partner, joint brands, and community impact.
• Drive company promotions and grassroots efforts to create community awareness of the CDC and Savers brand.
• Partner with the Sourcing team to lead or assist in Fundrive events as needed.
• Network within the community to share the Savers story and promote awareness.

Requirements

• Excellent presentation and communication skills (verbal and written).
• Strong mathematical skills.
• Ability to observe, assess, and coach the work of others.
• Proficiency in applying common sense to carry out instructions and make independent decisions.
• Proficient in all Microsoft Office applications.
• High school diploma required; post-secondary degree/diploma preferred.
• Experience managing people preferred.

Physical Requirements

• Frequently lift and carry products weighing less than 5 lbs; occasionally up to 50 lbs.
• Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4–10 lbs. of force.
• Frequent reaching in various directions to inspect/handle merchandise, validate processes, and train/coach the team.
• Dexterity for complex hand-eye tasks, including keyboarding, writing, and merchandise inspection.
• Continuous standing, frequent walking, stooping, bending, twisting, and occasional kneeling.
• Frequent reading of written/electronic documents and product labels.
• Continuous verbal communication and hearing to interact with team members, donors, and management.
• Occasional exposure to hazardous machinery (compactor, baler), solvents, radiation (microwave), dust, and temperature fluctuations.
• Able to navigate work environments with large industrial machinery, heavy equipment, elevated/uneven surfaces, and moving forklifts.

Benefits

• Comprehensive healthcare plans (medical, dental, vision) at a reasonable cost.
• Specialized health programs (smoking cessation, counseling, diabetes management, chronic joint pain).
• Paid time off, including sick pay, approximately 2 weeks of vacation, and 6 paid holidays plus 1–2 floating holidays.
• Team member discounts: up to 50% off store merchandise.
• Flexible spending accounts for eligible health and daycare expenses.
• Employee Assistance Program (EAP) with free tools and resources for work-life balance.
• Retirement plan: 401k with generous company matching contributions.
• Company-provided life insurance with the option to purchase supplemental coverage.
• Annual bonus and performance-based merit increases.
• Disability insurance and parental leave.

Location: 2980 Whiteford Road, York, PA 17402. Periodic travel to meetings or other stores may be required.