Community Disaster Program Manager

Job Overview

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

Key Responsibilities

• Empower Volunteers: Manage and support an employee and volunteer team responsible for the implementation of volunteer-led disaster services programming throughout the assigned geographic area, or functional activities throughout the region.
• Lead the Program: Supervise employee(s) and implement either disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically. Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery.
• Collaborate with Disaster Workforce Engagement Team. Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers. Cultivate transparent communication and collaboration between lines of business to meet shared goals and objectives, including timely and effective service delivery and community presence.
• Know Your Communities: Act as the local Red Cross disaster subject matter expert within assigned geographic area to maximize Red Cross presence and community engagement and mobilization. Prospect and partner with local organizations and leaders supporting frontline communities and community resiliency before, during and after disasters.
• Ready to Respond: Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations. Serve during times of disaster as a leader for the assigned geographic area, upon completion of training requirements. Deploy and participate in operations outside of home region.

Minimum Qualifications

• Education: Bachelor's degree required.
• Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.
• Management Experience: 1 year of lead or supervisory experience.

Skills & Abilities

• Excellent interpersonal, verbal and written communication skills.
• Develop project plans & budgets.
• Demonstrate in-depth knowledge of program or service.
• Create presentations and develop training modules.
• Develop strategies to achieve organizational goals.
• Demonstrate analytical and decision-making skills to develop creative processes for continuous program or service improvements.
• Proven track record of collaboration with diverse groups and individual's representative of all of the demographics of this community, facilitation, problem solving, marketing, leadership, and partnership management.
• Ability for planning, public speaking, project management and process improvement.
• Must be customer oriented, organized, and able to operate with an orientation toward solutions, with an external focus, and team orientation.
• Intermediate proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with federal, state and local employment laws.
• Ability to work outside of regular duty hours including nights and weekends.
• Must be able to perform all assigned responsibilities under “steady state” requirements.
• Able to work on a team.

Physical Requirements

• Sit.
• Use hands to handle or feel.
• Talk or hear.
• Reach with hands and arms.
• Frequent lifting and/or moving up to 15 pounds.
• Occasional lifting and/or moving up to 30 pounds.