Community Director - Highgrove

About the role

As a Community Director, you will be responsible for the overall operation and success of a multifamily community. This role involves overseeing all aspects of community management, including resident relations, team leadership, financial performance, and property maintenance. The Community Director fosters a positive living experience for residents, leads and develops a high-performing team, and ensures the community meets financial and operational goals.

Responsibilities

• Recruit, hire, onboard, and train new team members.
• Provide ongoing coaching, mentorship, and development opportunities for team members.
• Conduct annual performance reviews and regular check-ins with individual associates.
• Foster a positive and supportive work environment that encourages team member growth and empowerment.
• Ensure team members follow emergency procedures and comply with local, state, and federal regulations.
• Ensure the team actively practices the "5% Distinction" by providing exceptional customer service to residents.
• Make final decisions on lease agreements and resident applications.
• Address and resolve resident concerns, complaints, and issues promptly.
• Support the Assistant Community Director in resident retention efforts and maintain open communication with residents.
• Manage budget preparation, financial reporting, and community income flow.
• Maximize net operating income (NOI) while ensuring a positive resident and associate experience.
• Maintain accurate records of financial transactions and ensure compliance with accounting procedures.
• Analyze financial data, identify trends, and make recommendations for improvement.
• Ensure the community is in excellent condition through regular inspections of common areas, vacant units, and amenities.
• Oversee the upkeep of the property, including landscaping, cleanliness, and equipment maintenance.
• Support the Service Manager in managing inventory, approving vendor contracts, and ensuring safety practices are followed.
• Develop and implement marketing strategies to attract new residents.
• Oversee online marketing efforts, resident event sponsorships, and community outreach initiatives.
• Build relationships with local businesses and organizations to promote the community.
• Keep Regional leaders, senior management, and owners informed of community performance and important updates.
• Prepare regular reports on occupancy, financials, and other key metrics.
• Communicate effectively with residents, team members, vendors, and other stakeholders.

Requirements

• 5-6 years of experience in the multifamily industry or a related hospitality field.
• Proven track record of successfully managing and leading a team of multifamily professionals (at least 2 years of experience).
• Associate's degree, bachelor's degree, or equivalent combination of education and experience.
• Strong understanding of financial management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in relevant software and technology (property management systems, etc.).
• CAM or IREM certifications are highly desirable.
• Must have a valid driver's license with no major infractions in the last 12 months.
• Knowledge of and compliance with applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws; specific regional considerations include Arizona Residential Landlord and Tenant Act, California Tenant Protection Act of 2019, Colorado Warranty of Habitability, Florida Residential Landlord and Tenant Act, Georgia Landlord-Tenant Handbook, North Carolina Residential Rental Agreements Act, South Carolina Residential Landlord-Tenant Act, Utah Fit Premises Act, Tennessee Uniform Residential Landlord and Tenant Act, Virginia Residential Landlord and Tenant Act.

Skills

• For luxury communities: deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and ability to foster exclusivity and personalized service.
• Eloquence to showcase unique features and custom amenities of an upscale community, highlighting exclusivity and personalized services.
• Maintain impeccable personal presentation and project a polished, professional demeanor reflecting the sophisticated ambiance of the property.
• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to discerning