Community Director - Agave at South Congress

About the Role

The Community Director oversees the daily operations, financial performance, and overall success of a residential community while ensuring compliance with local and state regulations. This leadership role involves managing leasing, rent collection, vendor relations, resident satisfaction, and on-site team performance. Strong negotiation, organizational, and communication skills are essential, along with the ability to multitask in a fast-paced environment while delivering excellent customer service and fostering a positive community atmosphere.

Responsibilities

• Oversee the daily operations of the property while ensuring adherence to financial guidelines established by AMP and the Housing Authority of the City of Austin.
• Ensure all business activities comply with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws governing apartment management.
• Maintain a thorough understanding of the Texas Apartment Application, leasing procedures, and related lease documents, staying informed of any regulatory updates.
• Partner with Human Resources and Regional Directors to manage the full employee lifecycle, including recruitment, termination, training, performance evaluations, and ongoing development of on-site staff. Responsibilities include onboarding, conducting 90-day and annual performance reviews, approving timesheets, and providing guidance on company policies and procedures.
• Collaborate with the Regional Manager in developing and managing operational budgets.
• Ensure timely rent collection and accurate posting of payments, as well as oversee the eviction process for delinquent accounts in accordance with legal requirements.
• Maintain effective communication with vendors and contractors, managing work schedules, billing, vendor relations, and certificate of insurance compliance.
• Ensure lease files are complete, accurate, and properly executed.
• Oversee office operations, ensuring timely opening, cleanliness, and the readiness of model apartments for tours and inspections.
• Maintain accurate records of all management activities on a daily, weekly, and monthly basis, submitting required reports to the Regional Director as scheduled.
• Proactively communicate any operational challenges or concerns to the Regional Director in a timely manner.
• Foster a culture of exceptional customer service, serving as a role model for the on-site team.
• Stay informed about market trends and industry developments through trade publications and professional organizations.
• Review and approve all tenant applications to ensure compliance with leasing requirements.
• Perform additional duties as assigned to support the overall success of the community.

Requirements

• Minimum of three (3) years of property management experience.
• High school diploma, GED, or equivalent required; bachelor's degree or equivalent experience preferred.
• One (1) to three (3) years of management experience preferred.
• Strong negotiation skills.
• Exceptional organizational skills with a high level of attention to detail.
• Excellent written and verbal communication skills, with the ability to effectively engage across digital platforms and in-person interactions.
• Strong interpersonal skills to foster relationships with a diverse range of stakeholders.
• Proficiency in Microsoft Office and related software; experience with ResMan property management software preferred.

Physical Demands

• Ability to stand for extended periods, bend, stoop, squat, kneel, and lift over 20 pounds.
• Occasional property tours with prospective residents as needed.

Working Conditions

General office conditions. Exposure to weather conditions when walking and working on the property.